EVS Lead

At Jamul Casino, we are committed to providing a genuinely fun experience for our valued guests, and our EVS/Housekeeping team plays a pivotal role in exemplifying our Service Commitment. The EVS team provides excellent service and helps create a clean, comfortable environment for our guests. The right candidate will have a friendly personality, caring attitude, attention to details, and a strong passion to deliver exceptional service. Responsibilities The following and other duties may be assigned as necessary: Provide friendly, fast, and helpful customer service to all guests and team members. Responsible for providing guidance and daily supervision to staff regarding work in the department on a designated shift. Adheres to scheduling and coordinates with manager or supervisor any scheduling concerns, with attention to guest satisfaction. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Assists with oversight of the day-to-day cleaning of the Casino property. Keeps accurate inventory of supplies and equipment; communicates supply needs to manager in a timely manner. Inspects completed work to ensure work is completed and meets established standards. Responsible for ensuring OSHA standards are followed. Responsible for reporting property damage or any problems to manager in a timely manner. Assists in providing distribution of work assignments. Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. Maintains strict confidentiality in all departmental and company matters. Works closely with EVS TM’s and motivates them to ensure work is performed properly and schedules are followed. Assists EVS Supervisor with various tasks, conducting training sessions and train and retrain EVS TM’s. Monitors and inspects housekeeping equipment daily to ensure it is maintained in a clean condition and in good repair. Assumes responsibility of the department in the absence of the EVS Supervisor. Demonstrates ability to lead personnel. Perform all job duties in a safe and responsible manner, including keeping areas clean and free of safety hazards, debris, and litter. Attend all departmental and company training programs or meetings as directed. Meet department uniform, appearance and grooming requirements. This includes purchasing and wearing slip resistant safety shoes when performing all job duties. Understand and adhere to bargaining unit agreements. Perform other job related and compatible duties as assigned. Qualifications High School Diplomas or GED required; one-year related experience and/or training; or equivalent combination of education and experience. Must be able to perform the physical job duties of all EVS team members in times of emergencies. One-year leader experience preferred in casino or hotel. Must be able to operate all standard EVS equipment, including, but not limited to: vacuum cleaners, floor machines, carpet extractors, computer, copy machine, mop, broom, and hand‑held radio with earpiece operation. Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. Must be proficient in Microsoft applications (Excel and Word). Must be able to acquire and maintain appropriate gaming license. Supervisory Responsibilities Responsible for staff development and training programs. Responsible for rewards and recognition program to maximize employee engagement. Evaluates team members within department and delivers constructive feedback to employees in regards to performance. Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs. Manages work procedures and expedites workflow. Provides recommendation for employee performance (disciplining, coaching, and counseling). Language Skills Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required. Mathematical Skills Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Must be able to efficiently and accurately count money and gaming chips and make a change. Possess the ability to operate an adding machine and have basic computer skills. Reasoning Ability Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Certificates, Licenses, Registrations Team members must be able to qualify for licenses and permits required by federal, state, and local regulations. Physical Demands The physical demands described here represent those that must be met by a team member to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The team member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The team member must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. Work Environment The work environment characteristics described here represent what a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud. Team member will be exposed to an environment containing unrestricted secondhand tobacco smoke. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Jamul Casino