Workplace Experience Specialist

Workplace Experience Coordinator

Oakland, CA

As a Workplace Experience Coordinator, you will be part of the team responsible for all the functional and operational aspects of Marqeta's corporate Headquarters in Oakland, CA. Core duties will range from event coordination and onsite vendor management to supporting key employee programs like emergency preparedness and accommodations. You will leverage both written and verbal communications skills to help shape employee communications and support the successful execution of Oaksites, onsite events & meetings. Alongside partners in Workplace experience and the People team, you'll help bring Marqeta's culture to life by fostering a welcoming, positive and inclusive environment.

This role must be performed on site at our Headquarters in Oakland, CA. We'd love for you to join us!

Food, Beverage & Kitchen Oversight: Manage Crafty (snacks & beverages) and Cater2me (lunch) vendor operations, including weekly lunch setups, snack/beverage replenishment, and inventory at Oakland HQ. Utilize DoorDash, Instacart, and Amazon for backup needs. Track costs and review invoices for accuracy.

Event Coordination: Manage WPX operations for onsite meetings (Oaksites) and events, including planning, logistics, execution, setup, catering, happy hours, supplies, special requests, and internal communications.

Front Desk Support: Cover the front desk as needed for absences, breaks, and lunches, including Envoy and virtual reception management.

Garage & Building Amenities: Manage bike parking requests, parking validations and tracking, garage access and inquiries, EV management, and 12/F gym access.

Restroom Management: Manage restroom vendors (including Cintas restroom services), inventory, and the overall presentation. Utilize 3rd party vendors to replenish toiletries and restroom supplies and monitor condition and cleanliness.

Badging (Onboarding & Offboarding): Manage badge access and data for current and departing employees, including badge creation, expiration, report pulls, and data hygiene.

Facilities Support: Assist with space planning and WMS system updates, new workstation assignments and setup, supplies management and procurement, site aesthetics, intranet updates, light maintenance, large event logistics, and internal communications.

Shipping, Receiving & Mail: Support inbound and outbound FedEx/UPS deliveries, mail, scanning, and shipping requests including international shipments.

Business Cards: Fulfill business card requests as needed.

Accommodations: Manage the Workplace team's accommodations program and ensure OSHA and ADA compliance.

Health & Safety: Manage Cintas first aid kits and emergency supplies; maintain familiarity with fire and emergency plans.

JIRA: Triage and manage Workplace team requests via JIRA.

Employee Engagement: Manage employee inquiries and promote Marqeta values while delivering an exceptional experience for all Marqetans.

What We're Looking For:

• 2+ years in a workplace/facility coordinator and/or Workplace experience role preferred
• Experience with managing workplace amenity programs and vendor management
• Experience with corporate event coordination, planning and logistics
• Ability to remain flexible and assist in cross-functional duties when required
• Experience with G-suite and Microsoft office tools and a basic knowledge of AI
• Strong Customer service skills with the ability to build positive relationships with authenticity at all levels of the organization
• Strong organizational skills, attention to detail, metrics reporting and critical thinking using data and metrics to determine and drive improvements
• Working knowledge of FedEx and UPS shipping and receiving including international
• Ability to work on-site daily 5 days a week
• Strong written, verbal and interpersonal communication
• Experience designing and/or implementing programs specifically focused on corporate culture and employee engagement
• Ability to work independently and as part of a team

Your Managers:

• Peter Schuetz - Sr. Workplace Experience Manager

Typical Process:

• Application submission
• Recruiter video call
• Hiring manager interview(s)
• Stage 2 Onsite interview(s)
• Offer!

Compensation and Benefits:

• National: A baseline tier that applies to most of the geographic territory of the United States.
• Premium: Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WA
• Premium Plus: A tier for the most expensive working areas, like the San Francisco Bay area and New York City.

Visit this page or consult with a Recruiter to determine which tier would be applicable to you.

When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position is:

• Premium Plus: $85,600- $107,000

We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.

Along with monetary compensation, Marqeta offers

• Multiple health insurance options
• Flexible time off take what you need
• Retirement savings program with company contribution and after tax contributions
• Equity in a publicly-traded company and an Employee Stock Purchase Program
• Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave
• Free therapy sessions, financial and professional coaching, and legal advice
• Monthly stipend to support our remote work model
• Annual "development dollars" to support our people growth and development
• Through Flex First, the freedom to live and work wherever you and your family thrive

About Marqeta

Marqeta is on a mission to change the way money moves. We're one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don't need to be a Payments expert to join the Marqeta Team, let us help you with that. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.

Marqeta's Values

Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do.

Do What's Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish.

Simplify and Innovate: We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes.

Win as a Team: We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team.

Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right.

Equal Employment Opportunity, Accommodations and Privacy

Marqeta is an equal opportunity employer committed to an inclusive workplace that fosters belonging. We do not discriminate based on race, color, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), veteran status or uniformed service member status, age, national origin or ancestry, citizenship or immigration status, physical