Lead Customer Service Representative

Job Description

Job Description

If you are seeking employment that offers more variety and fun than a typical 9-5 job, this is the position for you. At PRO, you make money while saving lives. 

We are looking for a motivated and experienced Customer Service Lead to join our team! This opportunity is great for full-time individuals who are looking to work for a company that values growth and professional development.

Lead Customer Service Pay:

• Competitive starting rate of $16-$18/hour 

• Raise opportunities through additional training

• Paid training starts at $16/hour

• Additional hourly pay for events, adding shifts and more

Lead Customer Service Requirements:

• Customer service experience

• Ability to use tablets, smart phones and desktop computers. 

• Ability to learn scheduling software

• Ability to stand, walk, stoop, crouch and or sit for up to 6 hours.

• Ability to lead others

• Handling the day-to-day operations of the front desk team 

• Must have great communication skills

• Mornings and weekends required

• Enjoy working with children from ages 3 months-13yrs+

What to Expect:

• High energy and upbeat atmosphere filled with excited (and some not so excited) swimmers.

• Additional front desk responsibilities to ensure readiness for the day-to-day operations

• Guiding and motivating a team of employees to achieve goals, overseeing their daily work and providing support. 

• In addition to taking class attendance, you will be celebrating big accomplishments from our swimmers when they level up or complete a skill.

• Being a hero problem solver for our families and students when it comes to scheduling.

• Assisting new families with finding the classes that work best for them!

Potential Benefits:

• Employee Referral Bonus

• Medical and Dental Insurance

• Free Swim Lesson Tuition

• Paid Time Off