GSD Global Support Tech Generalist, English with Japanese Preferred

GSD Global Support Tech Generalist, English with Japanese Preferred The Global Services Department purpose is to help others come unto Christ by serving members, leaders, and employees globally in a simple and efficient way. The Global Tech Support Generalist supports a wide range of desktops, laptops, tablets, smartphones, software, operating systems, and policies and procedures for The Church of Jesus Christ of Latter‑day Saints. The role serves as the initial point of contact, gathering and analyzing information about the user’s issue to provide assistance for hardware, installation, operation, configuration, policies, procedures, and usage of assigned products to resolve problems. The person must respond to customer inquiries accurately and timely using all forms of communication including phone, email, and electronic messages. This is a full‑time (40‑hour/week) position. Must be able to work Monday–Friday 4:30 PM – 1:00 AM. Under current hybrid working arrangements, the person may be required to work in our Salt Lake City office once a week (as designated by division) or more depending on business needs; therefore must live close. Hybrid working arrangements require ongoing approval. Responsibilities Acts as initial point of contact for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub‑systems, applications and/or policies and procedures. Provides technical support of hardware, systems, sub‑systems and/or applications. Assists with navigating around application menus; may be required to remote into customer’s computer. Troubleshoots network connectivity issues, working with remote employees on a corporate or Local Unit network. Develops and sustains a productive customer relationship, making the customer and their needs a primary focus. Offers alternative solutions where appropriate. Records all customer contact information in CRM system. Escalates more complex problems to the Global Tech Support Specialist when appropriate. Performs work under general supervision. Qualifications High School Diploma or equivalent required. Associate degree or technical institute degree/certificate in Computer Science or Information Systems preferred. 0 to 2 years previous computer technical support experience. Fluency in reading, writing, and speaking English is required. Fluency in reading, writing, and speaking Japanese is preferred. Strong knowledge of computer hardware, Church meetinghouse technology, network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, and supporting remote users. Understanding of Active Directory to unlock and reset passwords. Proficient with troubleshooting all Windows Operating systems. Ability to communicate clearly and professionally, both verbally and in writing. Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer issues. Must be able to work Monday–Friday 4:30 PM – 1:00 AM. Although this is a hybrid position, must live close to the office based in Riverton, UT USA. About Us Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord’s work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings—giving Church members places to worship, teach, learn, and receive sacred ordinances—our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom. Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal‑opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law. Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities. Seniority level Entry level Employment type Full‑time #J-18808-Ljbffr The Church of Jesus Christ of Latter-day Saints