Childcare Enrollment Manager

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off

Enrollment & Family Relations Manager

About Us
The Learning Experience – Ephrata is a premium, DHS-certified early childhood education center serving families across Lancaster County. Newly opened and growing, we're building a reputation as the area's go-to center for families who want more than childcare.

About the Role
We're looking for a driven, full-funnel Enrollment & Family Relations Manager who owns two things: filling the center with kids, and being the voice of the center to every family. You generate leads, work every one, close the enrollment, and own all ongoing family communication — start to finish, no handoffs. This is not a passive front-desk role; you're out in the community originating new families.

Reports to the Center Director. Owns enrollment, marketing, and family communication; the Center Director owns classroom operations, staffing, and day-to-day care. Overlap issues get looped in to the Center Director.

What You'll Do

Lead Origination

• Proactively generate leads — don't wait for inquiries
• Build referral relationships with local employers, pediatricians, OB/GYNs, real estate agents
• Represent the center at community events, chamber functions, sponsorships
• Run local marketing (Soci, Constant Contact, Voxie, Eventbrite) as a lead-gen engine
• Track competitor pricing and positioning

Lead Management

• Own every lead from first touch to final outcome
• Respond to every inquiry same-day
• Run a disciplined, documented follow-up cadence
• Keep a clear, current pipeline

Enrollment (Closing)

• Conduct tours that convert
• Handle tuition conversations and enrollment paperwork
• Close the enrollment and manage waitlist movement
• Own monthly/quarterly enrollment targets

Family Communications

• Sole point of contact for all families on billing and tuition — payments, rate changes, past-due accounts, subsidy/ELRC questions
• Handle day-to-day family questions, looping in the Center Director on operational/classroom matters
• Send regular updates via Constant Contact/Voxie
• Be the calm, consistent voice families hear from

Retention

• Build trust with enrolled families to generate referrals
• Flag issues early, before they become withdrawals

What We're Looking For

• Background in early childhood education required (degree, CDA, or equivalent)
• 1+ years in sales, business development, or enrollment
• Confident closer who connects with parents
• Comfortable with CRM, email marketing, social scheduling
• Self-starter, organized, disciplined about follow-up
• Motivated by targets, comfortable with performance-based pay
• Available occasional evenings/weekends
• Reliable transportation

Compensation
Base salary plus performance bonus weighted toward new enrollments:

• Base: commensurate with experience
• Enrollment bonus: per-child
• Milestone bonuses: for hitting monthly/quarterly targets
• Structure finalized based on candidate experience and goals

Growth
We're a growing center, part of a larger organization, and invest in people who perform. Strong performers have room to grow with us over time.

How to Apply
Send your resume to View email address on us.fitly.work