Director of Operations

FT / Remote – California

Role: Director of Operations

As we continue to grow and scale the organization, we are seeking a strong Director of Operations to join, support the vision and help build the future of law.

This position involves working directly with the Chief Executive Officer and leadership team, operating across multiple brands at the intersection of AI, innovation, business and enterprise legal services.

We are looking for an energetic, self-directed, sharp Director of Operations, with experience in the enterprise legal sector, to own execution across our organization.

This is a high-impact role combining operational leadership, business development and outreach, program management, and strategic project support. You will work directly with the Chief Executive Officer and leadership across multiple brands, keeping things moving, driving objectives forward and making things happen. This role supports strategy and is heavily focused on execution and outcomes.

If you are highly organized, detailed, polished, and thrive in a fast-paced, high-output environment, read on.

Position Description

Business Development & Outreach

• Support business development strategies and serve as an extension of the Chief Executive Officer

• Build and work a pipeline of target clients

• Execute regular outreach and relationship-building

• Conduct preliminary qualification and evaluation

• Maintain clean CRM notes and pipeline tracking with disciplined follow through

• Identify, support and manage other screening efforts for resources, whether those are consultants, providers or partners.

Program Management

• Manage strategic partner relationships across multiple brands

• Develop and refine the strategic partner program

• Build process and relationships with our partners

Operations & Coordination

• Manage day-to-day operational execution across multiple brands

• Coordinate vendors, contractors and external partners in carrying out the work

• Own project management and workflow systems keeping all workstreams organized and on track

• Support content strategy, coordination and brand operations

• Manage communications, follow ups and administrative priorities across brands

• Interface with marketing, PR and other team members to ensure seamless execution

Strategic Projects & CEO Support

• Support the CEO on high priority strategic projects and initiatives across all brands

• Conduct research, prepare briefings and assist with presentations and proposals

• Help manage key relationships and communications on behalf of the CEO

• Anticipate needs, identify gaps and proactively solve problems before they escalate

• Maintain confidentiality, discretion and integrity across all aspects of the role

What you bring:

• 6 to 8 years of experience in operations, business development or a hybrid executive leadership support role

• Exoerience with the in-house legal and legaltech market is required

• Active LinkedIn presence with genuine comfort doing professional outreach - this is a core function of the role

• Hands on LinkedIn, Navigator and CRM experience

• Exceptional organizational skills and follow through: nothing falls through the cracks on your watch

• Strong written and verbal communication - you represent the CEO and the brands professionally at all times

• Self-starter who anticipates needs and executes without micromanagement while keeping the noise level down for the CEO

• High energy, resourceful and comfortable with ambiguity, capable of adapting to evolving needs

• Professionally resilient and collaborative in this fast-moving high-output environment

• Sense of humor, positive outlook and genuine enthusiasm for legal innovation and AI

What This Is Not

This is not a role for someone who prefers a large structured organization, needs extensive direction on a regular basis or is uncomfortable with ambiguity or various workstreams across different areas. You will be working directly with a founder across multiple brands in a fast-moving environment. The ability to adapt, evolve and produce while remaining a positive and committed team player are essential. This is not a pure strategic planning role as accountability for executing against goals and objectives to drive measurable results is essential. This is also not a purely administrative role. You will be expected to think strategically, communicate professionally at a senior level and take true ownership of your workstreams.

What We Offer

• Direct access to and collaboration with a veteran legal industry founder and CEO

• Front row seat to the global intersection of AI and legal innovation across multiple growing brands

• Opportunity to make a real impact in a lean high-output environment

• Fully remote and flexible working arrangement

• A culture that values high energy, authenticity, achieving results and having fun while working hard

• Room to grow with an organization in active expansion

Tech Skills:

Required: Microsoft Suite, Google Suite, LinkedIn, Sales Navigator, CRM tools, Zoom, Adobe. Preferred: AI tools (list provided later) Granola, Airtable.

ZentLaw is an award-winning, nationwide alternative legal services provider (ALSP) and an equal opportunity employer.