Senior Desktop Support Specialist

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· A minimum of five (5) years of professional level experience providing technical support for system infrastructure and/or software.

· 15 credit hours in computer science or a related field.

· An equivalent combination of related experience and education may be considered.

· Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is required to support 24x7 operations.

· The successful candidate must pass a Federal background check.

· Only the highest qualified candidates will be considered.

· Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel, including City and airline staff.

· Candidate should be able to safely lift 50 pounds.

· Must possess and maintain a valid Arizona driver's license with a clean record.

· Accurate color perception is required to safely work with electrical wiring.

PREFERRED QUALIFICATIONS - The job requirements listed above, plus:

· A bachelor's degree in computer science, or a relevant field.

· A minimum of four (4) years of experience supporting more than 200 users, 2000 computers and 800+ mobile devices in a networked environment.

· Proficient in Service Now helpdesk ticketing system.

· Experience in Intune and Workspace One MDM environments.

Experience writing technical procedures, documentation, training documents, scope of work, project plans, and status reports.

Job Type: Contract

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person