Assistant General Manager

Assistant General Manager (AGM), Fulfillment Center

The Assistant General Manager (AGM), Fulfillment Center is a key leader responsible for driving end-to-end execution of eCommerce order fulfillment operations within the Las Vegas facility. This role ensures that customer orders are picked, packed, and shipped with speed, accuracy, and quality, delivering a best-in-class fan experience. Reporting to the General Manager, the AGM oversees high-volume, direct-to-consumer operations, leads large teams across multiple shifts, and drives continuous improvement in productivity, cost, and service levels. This leader plays a critical role in peak execution, scalability, and the implementation of process and technology enhancements to support Fanatics' rapid growth.

How you will make an impact:

• Lead daily fulfillment operations across outbound functions, including picking, packing, shipping, and returns processing
• Ensure consistent achievement of KPIs such as order cycle time, on-time shipment, order accuracy, and units per hour
• Drive a customer-first mindset, ensuring high-quality execution that meets or exceeds eCommerce service expectations
• Partner with the General Manager to execute operational strategies, capacity planning, and network alignment initiatives
• Oversee labor planning and workforce management, including scheduling, productivity tracking, and peak season staffing
• Champion a culture of safety, ensuring compliance with OSHA and company standards across all shifts
• Lead, coach, and develop a team of managers and supervisors; build leadership capability and succession pipelines
• Leverage data and analytics to identify performance gaps, root causes, and continuous improvement opportunities
• Partner cross-functionally with Transportation, Customer Service, IT, and Engineering teams to improve speed and reliability of fulfillment
• Support implementation of automation, WMS enhancements, and new technologies to scale operations
• Ensure adherence to SOPs and drive standardization and best practice sharing across shifts and teams
• Play a key leadership role in peak planning and execution, ensuring operational readiness and resilience during high-volume periods

What you bring to the team:

• Bachelor's degree in Supply Chain, Business, Operations, or related field (or equivalent experience)
• 7+ years of experience in fulfillment, distribution, or warehouse operations, preferably in eCommerce environments
• 3+ years of leadership experience managing managers/supervisors in a high-volume, fast-paced setting
• Strong understanding of direct-to-consumer fulfillment operations and customer delivery expectations
• Experience with Warehouse Management Systems (WMS), order management systems (OMS), and labor management tools
• Proven track record of driving operational improvements in speed, accuracy, and cost efficiency
• Experience leading large, hourly workforces across multiple shifts (300+ employees preferred)
• Strong analytical, problem-solving, and decision-making skills
• Excellent communication and leadership presence

At Fanatics, we value transparency and honesty. If you don't meet every single requirement, that's okay – we still want to hear from you! We believe in the power of diverse experiences and talents. If you're excited about the role and confident that you can contribute, don't hesitate to apply. We're genuinely interested in how your unique skills and perspective can help us build something amazing together.

Where You'll Work and What's required:

• Customer Obsession
• Operational Excellence
• Execution & Accountability
• People Leadership & Development
• Data-Driven Decision Making
• Continuous Improvement
• Change Management

What's in it for you:

• Culture: Join a team where you're surrounded by top-tier talent, driven by a shared passion to relentlessly enhance the fan experience. With a focus on collaboration, support, and continuous development, you'll be empowered to help shape a our culture that celebrates both individual and team successes.
• Benefits: We provide a wide range of health, financial, legal, and development assistance, including wellness programs with fitness and weight management partners, paid maternity paternity leave, and infertility treatment. Additionally, we offer flexible time off to help you recharge, along with a competitive 401k plan to support your financial future. At Fanatics, we're dedicated to supporting you in all aspects of work and life.