Senior Warehouse Operations Manager

This job is with lululemon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Description & Requirements

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community were in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

Our Global Distribution teams are part of our greater lululemon Supply Chain organization. This team supports lululemons overall purpose by ensuring we are fulfilling our products to our guests through our various channels including our retail stores and ecommerce. Reporting to the Director of Distribution Operations, the Senior Warehouse Operations Manager is responsible for overseeing all DC operations for a particular shift/department within a campus. They lead their DC operations teams, ensuring efficient DC operations and SLA attainment, all while hitting their key safety, service, quality, and cost goals plus driving employee engagement and enhancing our culture and employee experience. The Senior Warehouse Operations Manager contributes to the annual business plan and manages to a budget that effectively allocates resources to meet and exceed financial and business objectives. They act as a coach to the Warehouse Operations Managers on their development to build their talent pipeline. They do this by actively developing their people through vision and goals, coaching and feedback.

core responsibilities

• Directs and oversees all aspects of a building shift or a significant department(s) within a large building - example: may run large volume E-commerce department, or night shift.
• Supports the Distribution Center Director in creating and implementing operating and strategic plans to drive continuous improvements.
• Effectively helps to set and manage the annual budget to meet or exceed set targets.
• Responsible for Anaplan inputs for Network Planning: weekly SI updates to the Project Management group, feedback, and input to engineering on labor standards for process improvements, ensuring performance management is occurring and consistent.
• Responsible for approving labor and workforce planning for Warehouse Operations Managers department.
• Responsible for all aspects of talent management for their salaried direct reports and their results including hiring, training, annual review process, performance management, development and coaching, engagement, off boarding and rewards and recognition.
• Identify, hire, develop, and manage talent, including building and delivering succession planning across the building shift or department.
• Responsible for partnering with Health and Safety and Asset Protection and People and Culture on employee concerns for their direct reports that require escalation.
• Responsible for effective communication flow to Warehouse Operations Managers.
• Responsible for collaboration with all support teams - Health and Safety, Asset Protection, People and Culture, Engineering, IT, Logistics, Network Strategy, Quality, Logistics, Labor Planning, etc.
• Responsible for large scope Strategic initiatives and projects within the scope of building shift, large department, or building.
• Responsible for continuous improvement with the scope of building shift, large department, or building.
• Responsible for strategic initiatives outlined by the Project Management group.
• Implement, teach and lead lean methodology to drive operational efficiency.
• Approves Warehouse Operations Managers expenses.
• Supports with annual DC compensation review.
• Supports with labor law and health and safety compliance for their area.
• Supports Director with developing the facility strategy and multi-year roadmap.
• Supports with communicating process alignment between N. America DC locations.
• Supports with presentations to Sr. Leadership (Directors, VP, SVP and SLT).
• Supports with accounts payable invoicing.
• Champions and leads through lululemons IDEA (Inclusion, Diversity, Equity and Action) initiatives and values.

qualifications

• 7-10 years of leadership experience in a Distribution Center or similar environment - preferably in a fast paced, high growth environment.
• 5 years of direct people management experience of hourly and salaried employees.
• Bachelors degree preferred in Engineering, Supply Chain, Logistics, Operations or relevant on the job years of experience.
• Proficient in Microsoft Office Suite, Warehouse Management System and Labor Management System experience preferred.
• Strong understanding of cross-functional departments and ability to work with partners across fulfillment on solutions.
• Ability to lift up to 50lbs frequently.
• Ability to maintain a safe work environment.
• Flexible and adaptable with schedule which could include nights, working required holidays, some weekends with occasional after-hours requirements and overtime.

must haves

• Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
• Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
• Communicates with honesty and kindness and creates the space for others to do the same.
• Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Fosters connection by putting people first and building trusting relationships.
• Integrates fun and joy as a way of being and working, aka doesnt take themselves too seriously.

additional notes

Authorization to work in the United States is required for this role.

Please note: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of employment visa at this time for this role.

compensation and benefits package

lululemons compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $144,100 - $189,100 annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.  

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement

In-person collaboration and office-based work is necessary and important for this role. Work is performed onsite, 5 days a week, depending on role requirements.

#LI-Onsite #LI- CH1