Staff Assistant

Job Title

Staff Assistant; PD387030

Duties

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Specific duties include:

• Processing VA Form 1900 Applications for VR&E Services for Disabled Veterans. Incumbent adjudicates General Eligibility Determinations (GED's) for all Chapter 31 and other applicants. This would include denial of applications -processes required notification, appeal rights and CWINRS Auto GED processes. Incumbent must exercise judgment and be capable of working independently without supervision. Incumbent must have extensive knowledge of the adjudication processes characteristic of the VR&E program.
• Responding to telephone inquiries from claimants, their representatives, VR&E staff and other VA personnel and resolves issues which may include but not limited to the following: Status of counseling, case status in CWINRS, Chapter 31 awards, entitlement calculations, tuition, fees, books, supplies and subsistence inquiries.
• Receiving veterans and other visitors to regional office and out-based sites making inquiries regarding VR&E issues. Screens issues presented by the veterans or other visitors, and in the absence of a Vocational Rehabilitation Counselor (VRC), and within the scope of assigned responsibilities, serves as VA representative to resolve issues presented by veterans.
• Assisting VRCs with Chapter 31 enrollments by preparing certification lists for training facilities and preparing 28-1905 authorizing enrollments. Assists VRCs to maintain satisfactory supervisory schedules by maintaining calendar of requires supervision visits, preparing schedule letter to veteran and rescheduling requested supervisory dates. Reviews enrollment certification from school certifying officer to ensure veteran is properly enrolled, enrolled in course work required of degree plan, and that enrollment qualifies for an appropriate subsistence allowance. Must be proficient in utilizing VA ONCE. Determines if enrollment is appropriate as prescribed by degree plan, Individual Written Rehabilitation Plan (IWRP), and proper rate of subsistence pay. Prepares subsistence award as independent reviewer.
• Authorizing Chapter 31 subsistence awards using Claims Authorization (CAUT) command. Solves payment inquiries, possesses a basic knowledge of the computer, processing procedures, master record storage, code identification and translation systems. Determines eligibility for Post 9/11 BAH rate or Chapter 31 SA.
• Receiving VR&E billings from schools for tuition, books, fees and supplies. Ensures all receipts are date stamped. Reviews voucher for correct billing for tuition, fees and books. Evaluates supply billing for items not authorized for VR&E. Prepares certification document for case manager to present to the voucher auditor for payment.
• Receiving grades from schools for veterans training under Chapter 31. Associates with proper Counseling, Evaluation, Rehabilitation (CER) folder and degree plan to determine if veteran is achieving successful pursuit. Prepares action document for case manager as grades dictate.
• Knowledge of and ability to effectively utilize CWINRS to effectively accomplish Chapter 31 award actions, update case status, read screens, draw conclusions, determine appropriate award action and make recommendations from screen review, prepare original word processing documents and utilize glossaries to prepare documents.
• Receiving requests from Chapter 31 participants requesting a special service. Advises veteran of appropriate action required to receive requested services. Incumbent approves or denies special services and prepares documents for services such as medical referrals, loan requests and tutor requests. Assists claimants in preparing claims for these benefits, services, rights and privileges. Assists in procuring and preparing documents or other evidence when required.
• Resolving issues related to Chapter 31 training such as overpayment questions, class schedules, termination dates, remaining entitlement, training under other educational chapters and accounts receivable. Issues are resolved by reviewing appropriate master records, claim files and CER folders.
• Making independent decisions regarding input of awards and other data into the master record. Inputs the data timely and accurately and keeps VR&C supervisory personnel informed of any problems. Independently resolves issues regarding check suspense. Must be able to independently audit Chapter 31 benefits paid and due.

Work Schedule: Full-time, M-F, 7:30am - 4:00pm

Compressed/Flexible: Not Available.

Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.

Virtual: This is not a virtual position.

Bargaining Unit: Yes

Relocation/Recruitment Incentives: Not Authorized.

Financial Disclosure Report: Not Required.