Revenue Operations Training Specialist

Responsibilities Drive Epiphany Operational Standards within the region and develop action plans to improve performance in collaboration with Revenue Cycle Management. Onboard and train all new front office teammates within the region, ensuring competency. Participate in implementation training for acquisition clinics. Assist in developing action plans and strategies for addressing deficiencies in meeting the Epiphany Operational Standards, Policies and Procedures. Provide support and development for the region. Serve as a leader, providing coaching to teammates in the region to foster growth and drive excellence. Provide / support staff coverage as needed. Support Revenue Cycle with other duties as assigned. Explain the claims processing and explanation of benefits effectively and professionally. Provide exceptional customer service skills even during trying situations when a patient or customer is frustrated, staying calm and maintaining a friendly manner in difficult situations. Exhibit an understanding of state and federal billing and follow-up regulations as it relates to Medicare, Medicaid, Managed Care, and Commercial Insurance companies. Prepare, review, and transmit claims using billing software. Process insurance overpayments and patient refunds in a timely fashion in accordance with company policy as well as government guidelines and regulations. Support the billing department and call center as needed, in areas that do not create internal control conflict. Other duties as assigned. Drive programs within the region to improve patient quality, requiring up to 90% travel within the region and up to 50% travel on the U.S. level. Required Skills Excellent organizational and prioritizing skills. Ability to work in a fast‑paced, sometimes stressful environment. Ability to maintain a high level of confidentiality. Detail‑oriented and able to handle multiple tasks, following through to completion. Qualifications & Experience High school diploma or general education degree (GED). One (1) year of related experience and/or training in billing or one year of employment at Epiphany Dermatology; or equivalent combination of education and experience. One (1) year of employment with Epiphany Dermatology. One (1) year of EMA experience required. Completion of Front Office Preceptor Program (completion required within the first week). Mohs, cosmetics, and general dermatology experience highly preferred. Two years of billing experience highly preferred. Work Environment and Physical Requirements Medical office, procedure/exam room and laboratory environment may include exposure to communicable diseases, bloodborne pathogens, biohazards or toxic substances. Daily activities may include standing, walking, sitting, bending and lifting items up to 30 lbs. Benefits We offer generous benefits including medical, life insurance, short‑term disability coverage, mental health services, and more at no cost for eligible employees. In addition, we have great vision, dental and supplemental insurance options. We also offer 401k with company matching, employee discounts, HSA and FSA, tuition assistance, certification reimbursement, and more. #J-18808-Ljbffr