Inside Sales Support Administrator

Job Description

Job Description

Inside Sales Support Administrator
Location: Onsite in North Phoenix, AZ
Pay Rate: $24/hour + Quarterly Commission
Schedule: Monday-Friday from 7AM-4PM
Direct Hire Opportunity!

Kelly Services has partnered with a company in the safety industry that has been in business for 50 years to find a direct hire Inside Sales Support Administrator. The Inside Sales Support Administrator position is responsible for providing direct support to the ongoing development of existing and prospective customers to ensure the company meets or exceeds its growth goals. This role develops and maintains relationships with key customer contacts, proactively provides information including product, pricing, and delivery to satisfy customer expectations and/or requests, and manages accounts from quotation through completed orders. Apply today for immediate consideration!

Job Responsibilities

• Work with Sales Managers to complete quotations, establish customer headers, and obtain pricing and contract approvals.
• Manage customer accounts from quotation through order completion.
• Handle customer inquiries via phone and email.
• Build, maintain, and strengthen long-term customer relationships.
• Proactively follow up on quotes, orders, and customer requests.
• Coordinate order flow from production through shipping to ensure on-time delivery.
• Monitor order status, order holds, backorders, and shipment timelines; communicate updates to customers.
• Process and review orders for accuracy, including pricing, quantities, and shipping details.
• Handle and help resolve customer issues, discrepancies, or complaints.
• Support growth initiatives by assisting with new and existing customer development.
• Travel and assist Sales Managers at tradeshows as needed.
• Track, maintain, and report monthly sales and support activity to the Inside Sales Supervisor.
• Maintain accurate records and ensure proper documentation and recordkeeping.
• Set up and maintain customer accounts and user access.
• Scan, file, and organize documents for proper retention and compliance.
• Fulfill basic Records responsibilities.
• Work with Technical Support, Customer Service, Marketing, and Accounting to resolve customer needs.
• Coordinate with internal teams to ensure smooth order processing and issue resolution.
• Maintain up-to-date knowledge of the company’s product portfolio.
• Demonstrate the ability to match customer needs with company products.
• Keep management informed of customer feedback, potential bottlenecks, and limitations that could impact performance.
• Respond to situations in a manner that positively reflects the company brand.

Qualifications:

• Graduation from high school or GED required.
• 2+years of experience in a similar role.
• At least 2 years of consistent work experience in a customer service-related capacity.
• NetSuite ERP system is a plus.
• Strong attention to details and proven ability to multitask and prioritize responsibilities in a fast-paced environment.
• Experience building and maintaining positive relationships with current and prospective customers.
• Customer-focused mindset with a dedication to ensuring requests and needs are addressed promptly.
• Self-starter with a positive, up-beat attitude.
• Excellent verbal and written communication skills.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.