Station Manager - Ohare International Airport

Station Manager - Ohare International Airport

Contour ORD - Chicago, IL 60666

Overview

Salary Range $50,000.00 - $62,000.00 Salary Position Type Full Time Education Level High School Travel Percentage Negligible Category Customer Service

Description

Contour is a long-established aviation services company with a diverse range of capabilities. At Contour, our core values guide every action and decision. We are unwavering in our commitment to integrity and safety, which remains at the heart of all our business lines. Our team members exemplify an attitude of excellence, consistently striving to think like a customer. We believe there is strength in unity, and we work together as a team to achieve ambitious goals.

Key Responsibilities

• Interact with our service provider, ground handling staff, and management.
• Serve as a knowledgeable resource for ticket counter, gate, baggage, and ramp-handling support person.
• Oversees vendor performance.
• Ensure Contour's reporting and compliance standards are met.
• Represent Contour at all airports, government, and company meetings.
• Ensure service expectations through training and mentoring of vendor leadership teams.
• Maintain thorough knowledge of policies and processes pertaining to law enforcement officers, hazardous materials, and other regulatory requirements.
• Interface with and communicate with passengers, agents, flight crews and vendors as needed.
• Responsible for always maintaining the safety and security of the ramp.
• Observe safe ground-handling procedures and maintenance of ground service equipment, including the performance of equipment checks.
• Comply with all safety procedures, airline policies, and Company standard operating procedures.
• Assist in ramp set up and storage of equipment and baggage, ensure and maintain the integrity of a safe operation.
• Promptly communicate any event or challenges involving the local operation with management and/or the Systems Operations Control Center.
• Respond to and take proactive measures to minimize and assist irregular operations and customer inconvenience.
• Completing required reports and audits to satisfy Company and regulatory requirements.
• Investigating and analyzing problems [e.g., damage to ground service equipment or aircraft, Letters of investigation (LOIs)]. With respect to a finding, formulate a response and possible corrective action.
• Other duties as assigned by management.

Working Environment / Physical Requirements

• Frequent stooping, bending, kneeling, and crouching while performing job duties in both indoor and outdoor environments.
• Regularly handle, lift, load, unload, and transport items weighing up to 75 pounds, with or without reasonable accommodation.
• Ability to stand, walk, and work on your feet for extended periods of time (up to 8 hours per shift).
• Must be able to work in a variety of environmental conditions, including exposure to extreme weather conditions (heat, cold, rain, snow) and loud noise levels.
• Capable of safely operating ground service equipment (GSE) and performing physical tasks associated with ramp operations.
• Must be able to ascend/descend stairs frequently.

Qualifications

• Be at least 23 years of age.
• High school diploma or GED equivalent preferred
• Be authorized to work in the United States and able to travel in and out of the United States.
• Must have a valid driver's license and good driving record.
• Must understand, read, and write English.
• Possess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset.
• Possess strong leadership and organizational skills.
• Must have well-developed people skills and ability to work with a variety of personalities.
• Able to coordinate multiple priorities and meet deadlines.
• Able to handle interruptions and a fast-paced environment.
• Maintain strong attention to detail.
• Be self-motivated and able to motivate others.
• Excellent communication skills both written and verbal delivered with tact and professionalism.
• Must pass a DOT required pre-employment drug screen and willing to submit to and pass FAA and Company mandated random drug and alcohol tests.
• Able to pass a required 10-year work history review and submit to criminal background and fingerprint checks.
• Able to work nights, weekends, holidays, and varying schedules.
• Must have experience and be highly proficient in Microsoft Office 365, Excel, Word, Outlook, and related software.
• Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, state, and federal regulations.
• Prior aviation experience or aviation related education a plus.