Move Coordinator

Move Coordinator - Houston, TXWe are seeking a proactive and highly organised Move Coordinator to join our client's dynamic team, specialising in residential, commercial, and corporate relocations. Based in the Houston office, this exciting opportunity involves managing a diverse portfolio of moves, including national account household goods (HHG), office and industrial (O&I) sales, COD, and OA/DA shipments. Acting as the central liaison throughout the move process, you'll play a crucial role in delivering top-tier service across the relocation and moving industry.What You'll Be Doing:Serve as the primary point of contact for clients throughout the entire move lifecycle.Coordinate a mixture of national account HHG moves, O&I sales, COD, and OA/DA relocations.Liaise with internal departments, suppliers, and third-party agents to ensure seamless execution.Manage all stages of the move process, from pre-move surveys and packing to final delivery and post-move support.Prepare customised move plans and documentation aligned with specific client needs.Provide clients with consistent updates, instructions, and guidance throughout their relocation.Monitor move progress and proactively address any delays or challenges.Maintain detailed and accurate records in CRM systems, including communication logs and cost tracking.Oversee claims, feedback, and service recovery professionally and efficiently.Collaborate closely with sales and operational teams to ensure quality standards are met.Support continuous improvement initiatives and help develop internal best practices.Operate in a fast-paced, office-based environment with a focus on high-volume coordination.What We're Looking For:Previous experience in move coordination within the moving or relocation industry is essential.Strong knowledge of HHG, O&I, COD, and OA/DA move processes.Excellent communication and interpersonal skills with a customer-focused mindset.Highly organised with the ability to manage multiple moves and deadlines concurrently.Proven track record of handling pressure in a time-sensitive, client-facing role.Proficiency in CRM systems and Microsoft Office applications.Interested? Reach out to Alchemy Global Talent Solutions today.