Field Service Technician

Field Service Technician Overview Join the Game: Become a Field Service Technician at AGS! Are you tech‑savvy, ready to troubleshoot with the best, and have a passion for gaming? AGS is looking for a Field Service Technician to help keep the game going. If you're excited about working with cutting‑edge gaming equipment, solving puzzles, and delivering top‑notch customer service, this role is for you! Responsibilities Tech‑Savvy Tasks: Installing, upgrading, and performing procedures on gaming equipment. Maintenance Master: Performing preventative and general maintenance on AGS casino products to keep everything running smoothly. Report Wizard: Completing paperwork and reports promptly, accurately, and in a detailed manner. Customer Service Champion: Providing best‑in‑the‑business service to internal and external customers. Troubleshooting Superstar: Fixing service incidents quickly and efficiently and escalating issues when needed. Inventory Hero: Keeping track of necessary parts and inventory to stay on top of operations. On‑Call Rotation: Participating in a weekly on‑call rotation with fellow technicians for 24/7 support. Safety First: Following all safety protocols and remaining calm in high‑energy environments. Qualifications Education: High School diploma or GED. License to Drive: Valid driver’s license and vehicle insurance. Tech Skills: Problem‑solving ability with basic knowledge of AC/DC electronics and computer networking. Experience: Knowledge in electronics/computer networking; gaming experience is a bonus. Tools of the Trade: Basic computer skills and a good understanding of Microsoft Office (Word, Excel, Outlook). Flexibility: Ability to work mornings, nights, weekends, and holidays as needed; accommodate a sometimes changing schedule. Compliance: Ability to obtain license through Nevada Gaming Control Board (NGCB) or other gaming jurisdictions where we operate. What You’ll Love About This Role Adventure Awaits: Traveling to different casinos and customers within your territory. Growth Potential: Training, mentorship, and opportunities to advance from a junior tech to seasoned professional. Techs Unite: Working with the latest and greatest casino gaming equipment. Hands‑On Work: Rolling up your sleeves and solving real‑time challenges in a dynamic environment. Physical & Work Environment On your feet; walking, standing, bending, and squatting for long stretches. Ability to lift up to 50 pounds and occasionally push or pull up to 200 pounds. Work environments may vary, including non‑climate‑controlled settings. All offers are contingent upon successful completion of a background check, drug screening, and human performance evaluation (HPE). AGS is an equal opportunity employer. Equal employment opportunity, including veterans and individuals with disabilities. PI285616406 #J-18808-Ljbffr