Server - Miami

Job Description

Job Description

Position Overview:

The Server is responsible for interacting with restaurant guests, fellow staff members, and supervisors in a polite, courteous, and hospitable manner, to ensure an exemplary dining experience for our guests. Take orders, give enticing suggestions, conduct full and complete food/wine/beverage service, and monitor guests’ dining experience.

Major Duties & Responsibilities:

• Must be an “out of the box” thinker. Bringing to life the Food & Beverage concept.

• Present menu, answer questions, make suggestions regarding food and beverage.

•Be knowledgeable on all food served in restaurant and any associated allergies.

•Take orders and use PMS system to relay orders to food and beverage preparation areas.

•Serve food and beverage to guests using the brand standards for timing and hospitality.

•Observe and monitor guests during the dining experience to respond to all needs the guest may have.

•Request identification from guests ordering alcohol when legal age is questionable.

•Adhere to all responsible alcohol consumption requirements as dictated by the state.

•Guarantee table maintenance is upheld throughout the guests’ dining experience (including but not limited to): clearing, resetting tables and crumbing.

•Present bill to guests ensuring accuracy, accept payment for bill.

•Complete all end of shift paperwork (including but not limited to): make sure checks are closed, check charge totals and batch checks, reconcile all promos and voids, claim tips.

•Servers are responsible to self-bank and close out checks to all forms of payment including cash.

• Follow all cash handling and bank operating procedures.

•Helps to maintain the cleanliness and integrity of the restaurant by completing all side duties and special projects as issued by management daily. Clean floor and chairs continuously during assigned shift and station, using dusters to collect debris from the carpet and chairs.

• Prepare workstation for readiness prior to opening and closing of each shift.

• Perform all side work duties according to side work schedules.

• In order to be efficient each server will restock items, return menus, and other equipment used throughout their shift so that the incoming shift is prepared for success.

• Adherence to all sanitation policies and protocols while embodying the YOTEL Miami Food & Beverage concept understanding how his/her actions and execution directly affect the guest experience.

• Complies with all company safety and risk management policies and procedures.

• Participates in regular safety meetings, safety training and hazard assessments. Attends training programs (classroom and virtual) as designated.

• Attends daily pre-shift meetings and monthly departmental meetings.

• Other duties as assigned

• Job duties descriptions will follow the terms set out in the Employee Handbook