Senior Director, Personal Lines Auto Product

Description

At Liberty, our Personal Lines Auto Product team partners across the company to build and roll out auto insurance solutions that keep pace with what customers and agents need. We focus exclusively on auto, bringing deep expertise, data and analytics to deliver strong state-by-state results while modernizing how we price policies and the technology that supports them. Organized around four core areas—Delivery & Development, Underwriting Effectiveness, State Management, and Mobility Solutions, we work collaboratively to live our purpose: helping people embrace today and confidently pursue tomorrow.

It's an incredibly exciting time to join the Auto Product Telematics organization. As telematics continues to become a larger and more strategic component of Liberty Mutual's business, we are scaling capabilities across Personal Auto, Claims, and Small Commercial to unlock new sources of customer value, operational efficiency, and competitive advantage.

We are seeking an exceptional product leader to lead our Auto Product Telematics organization. This leader will be responsible for defining and delivering the telematics strategy, driving business outcomes across a rapidly growing portfolio of products and capabilities, and partnering across the broader enterprise to maximize the value of telematics across the enterprise.

The ideal candidate is a strategic thinker, strong people leader, and proven operator who can balance long-term vision with flawless execution while leading a high-performing, multi-disciplinary organization.

This position may have in-office requirements depending on candidate location.

Key Responsibilities

• Lead the Auto Product Telematics Product organization, including Product Design & Experience, Product Monitoring & Analytics, Program Delivery & Support Capabilities, and Product Owners.
• Define and execute the long-term telematics strategy in support of USRM's growth, profitability, and customer experience objectives.
• Lead the evaluation of telematics program performance, economics, and value realization, ensuring products and capabilities deliver measurable outcomes for customers and the business.
• Scale telematics capabilities across Personal Auto, Claims, Small Commercial, and other emerging enterprise use cases.
• Own the telematics product portfolio, including roadmap development, prioritization, investment planning, and value realization.
• Partner with Product, Data Science, and Technology leaders to deliver innovative and scalable telematics capabilities.
• Develop and manage a portfolio of telematics data use cases that unlock value across underwriting, claims, customer experience, and operational workflows.
• Oversee telematics vendor strategy, vendor relationships, and vendor investment/performance management to maximize business value and performance.
• Drive the design and evolution of telematics customer experiences, including ownership of key mobile app experiences and customer touchpoints.
• Ensure successful rollout and adoption of telematics products and capabilities through strong program delivery and cross-functional execution.
• Partner closely with Service organizations to support frontline readiness, training, knowledge management, escalations, and customer support experiences.
• Monitor competitive trends, emerging technologies, and industry best practices to inform future telematics strategy and investments.
• Build, develop, and inspire a high-performing team while fostering a culture of innovation, accountability, collaboration, and continuous improvement.
• Influence and align senior leaders across the enterprise to advance strategic priorities and deliver business outcomes.

Qualifications

• Highly developed quantitative analysis and problem-solving skills
• Excellent leadership and communication skills
• Proven ability to influence other leaders across an organization 10+ years progressively responsible work experience in an analytically driven environment
• Previous experience in consulting or call center / customer service analytics in insurance or financial services preferred but not required
• MBA or advanced degree in quantitative field preferred but not required

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco