Retail Team Leader - Full-Time

Retail Team Leader

Burghardt Sporting Goods is one of the oldest family-owned and operated sporting goods stores in the United States, serving the Greater Milwaukee area since 1881. Specializing heavily in team sports equipment, including an extensive selection of elite baseball and softball gear (bats, gloves, protective equipment), football gear, basketball systems, lacrosse, and field hockey accessories. We are also providing custom apparel which features an extensive, full-service in-house custom department offering screen printing, embroidery, sublimation, and online group stores for schools, community leagues, and corporate branding.

We are seeking a motivated and customer-focused Retail Team Leader to join our team. This position plays a critical role in delivering an exceptional customer experience while supporting daily store operations and leading staff during non-manager hours. This role requires availability for evenings and weekends and a strong ability to thrive in a fast-paced, team-oriented environment.

Schedule Requirements: This is a nights and weekend position with the following shifts:

• Weekdays: 1:00 PM 9:00 PM.
• Saturday: 11:00 AM 7:00 PM.
• Sunday: 10:00 AM 6:00 PM.

Key Responsibilities:

• Deliver outstanding customer service and ensure a positive shopping experience for all customers.
• Greet customers promptly and assist with identifying their needs and product selection.
• Process sales transactions and returns according to company procedures.
• Rotate through assigned store zones and maintain coverage with team members.
• Promote store programs, events, and marketing initiatives.
• Develop strong product knowledge and provide recommendations based on customer feedback.
• Assist management with pricing, stocking, and transferring merchandise.
• Support operations within the HitTrax performance center.
• Maintain store presentation standards, including merchandising and signage.
• Open and close the store as needed.
• Lead and supervise part-time staff in the absence of management.
• Collaborate with store managers on daily operations and special projects.

Requirements:

• High school diploma, GED, or equivalent education.
• 15 years of retail experience.
• Availability to work nights and weekends.
• Strong customer service and leadership skills.
• Ability to thrive in a fast-paced environment.
• Proficiency in Microsoft Word, Excel, and basic computer programs.
• Excellent written and verbal communication skills.
• Strong organizational, time management, and problem-solving abilities.
• Previous leadership experience preferred.

Qualifications:

• 15 years of retail sales, cashiering, or customer-facing experience preferred.
• Ability to:
  • Stand, walk, bend, stoop, and reach for extended periods.
  • Lift up to 35 lbs.
  • Perform repetitive motions for short durations.
  • Work 4+ hours continuously on your feet.

Benefits:

• Paid Time Off (PTO).
• Health Insurance (HRA, HSA options available).
• Dental & Vision Coverage.
• Long-Term Disability.
• Employee Assistance Program (EAP).
• Life & AD&D Insurance.
• 401(k) Retirement Plan.
• Employee Discount.

Why Join Us? Join a dynamic team where your leadership and customer service skills will make a direct impact. This is a great opportunity for individuals looking to grow within retail while working in an engaging and energetic environment.