Bilingual Leasing Consultant

POSITION SUMMARY

Texas Inter-Faith Management/40i is a non-profit organization affiliated with The Inter-Faith Group (IFG), which is an alliance of seven independently operated non-profits that share a collective mission to create quality affordable housing and support services to families. Our team members are expected to embrace, exemplify and uphold our core values of Stewardship, Hard-working, Well-respected, Innovation, and Neighborly cooperation (SHWIN), in order to foster positive relationships both within the organization and with external stakeholders.

The Leasing Consultant will support the day-to-day operations of the community and assist the Property Manager with resident satisfaction, retention, leasing, renewals, rent collection, and other resident lifecycle activities. This position is expected to thrive in a changing environment, maintain strong customer service standards, and respond positively to unpredictable situations or challenges that may arise throughout the course of their work responsibilities.

Job Type: Full-time

Schedule: Monday-Friday, 8-hour shift.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist the Property Manager with the day-to-day operations of the property, including resident satisfaction, retention, and full resident lifecycle activities.
• Perform bookkeeping responsibilities, including rent collection, delinquency, and move-out statements.
• Lease available apartment homes as needed.
• Assist prospective residents throughout the leasing process.
• Renew existing leases.
• Clearly and effectively communicate with residents, prospective residents, employees, vendors, and supervisors in both written and verbal form.
• Maintain high customer service standards when interacting with residents and prospective residents.
• Conduct market research and monitor leasing activity.
• Assist with business outreach marketing, resident functions, and other promotional programs.
• Comply with all company policies and applicable health and safety rules and regulations.
• Maintain knowledge of and comply with Fair Housing laws and regulations.
• Support property operations as directed by the Property Manager.
• Perform additional duties as assigned.

KEY COMPETENCIES

• Customer Service Focus
• Organizational Skills
• Time Management Skills
• Communication Proficiency, both oral and written
• Initiative
• Multi-Tasking
• Sense of Urgency
• Attention to Detail
• Ability to work effectively in a fast-paced environment

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• A minimum of 3-5 years of affordable property management experience .
• Strong understanding of Low-Income Housing, HUD, Vouchers, and other funding sources , as well as compliance requirements related to affordable housing.
• Strong leadership qualities.
• Positive attitude and excellent customer service skills.
• Ability to multi-task while working in a fast-paced environment.
• Highly organized and detail-oriented.
• Ability to communicate effectively with residents, prospective residents, vendors, supervisors, and other employees.
• Ability to maintain professionalism while handling resident and leasing-related matters.

ADDITIONAL ELIGIBILITY QUALIFICATIONS

• Proficiency in Microsoft Office Suite.
• Demonstrates initiative and a sense of urgency in completing daily responsibilities and meeting deadlines.
• Must possess and maintain a reliable vehicle.
• Must possess and maintain a valid driver's license with an insurable driving record as a condition of employment.

Benefits:

• Employer paid Health, Dental, and Vision insurance
• 401(k) matching up to 5%
• Employee Assistance Program - available to employees and family members
• Flexible Spending Account - Medical or Dependent Care
• Disability and Life Insurance
• Generous PTO and Holiday package