Field Service Technician

Position Basics Technicians work in the field 40 hours per week in bars, restaurants, gas stations, truck stops, and other licensed non‑casino locations across Chicago and surrounding suburbs. Multiple service positions are available. Rates range from $18-$30 per hour, dependent on experience and proficiency. The company will train inexperienced candidates. Weekend availability is required, with additional shift differential for weekends and second/third shifts. Shift starts from home. Company‑supplied vehicle and fuel card are provided. Competitive benefits include health insurance (vision and dental), 401(k) with match, PTO, paid holidays, and additional rewards. Duties and Responsibilities Respond to and troubleshoot service calls for equipment repairs in a timely manner. Interact with clerks, restaurant staff, management, and customers to solve issues as they arise. Provide exemplary customer service. Manage inventory to ensure parts are available when repairs are needed. Complete all necessary documentation for device entry and logs. Perform auditing procedures on slot machines, amusement devices, dispensers, and ATMs. Qualifications High school diploma or equivalent. Terminal Handler's License (costs covered by company). Experience preferred but not required – experience with ATMs, amusement or gaming equipment, or other electronic/mechanical aptitude (e.g., HVAC, low voltage, cable, phone, internet, automotive). Strong customer service skills. Ability to communicate effectively and follow written or verbal instruction. Strong organizational, problem‑solving, analytical skills. Computer literacy helpful but not required. Valid driver’s license. Minimum 21 years of age. Ability to frequently lift or push weights up to 50 pounds. Pay Base Pay Range: $18.00 - $30.00 per hour, based on experience. Benefits Voluntary full‑time employment benefits include medical, dental, and vision; life, AD&D, critical illness, and hospital insurance; short and long‑term disability; identity/legal protection; access to FSA and HSA accounts. Full and part‑time employees are eligible to contribute to traditional and/or Roth 401(k) plans. Our Employee Assistance Program (EAP) offers counseling for a multitude of topics including mental health, finances, adult care, disability, and grief. EEO Statement Accel Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr