Customer Care Lead — CX Mentor & Process Optimizer
Collectors Universe, Inc.
Collectors Universe, Inc. in Plano, TX is seeking a Customer Care Lead to mentor the CRC team, oversee turnaround times, and provide training. This on-site role requires 5+ years of customer service experience and an Associate’s degree or equivalent. You will resolve issues over email and phone, collaborate with IT on CRC portal improvements, and support the Claims team with damage reviews. We offer health/dental/vision, 401(k) matching, paid vacation and ten holidays. #J-18808-Ljbffr Collectors Universe, Inc.
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Customer Care Lead — CX Mentor & Process Optimizer in Plano, TX vacancy
- Collectors Holdings, Inc. is seeking a Customer Care Lead to spearhead and mentor the CRC team at our Plano, TX office. This role ensures timely responses, trains staff, and drives policy improvements across customer interactions by email and phone. You will report to...SuggestedWork at office
$26 per hour
...Collectors is the leading creator of innovative technology that provides... ...modernizing and digitalizing the process to further our mission of helping... ...you have. Were looking for a Customer Care Lead to assist in leading and mentoring the team in our Customer Care Center...SuggestedHourly payFull timeWork at officeRemote workWorldwideFlexible hoursShift workCollaborative Solutions
Plano, TX14 days ago- Collectors is seeking a Customer Care Lead to guide and mentor the CRC team in our Plano, TX office. You will ensure timely resolutions, train staff, and collaborate with the Claims department to resolve issues via email and phone. Reporting to the Customer Relations Supervisor...SuggestedWork at office
- ...Specialist to maintain the master vendor system and ensure timely, accurate processing of supplier accounts payable transactions and payments. You will build relationships with internal and external customers and participate in AP projects and initiatives. The role requires 4+...Suggested
- 10 - Customer Focused Team Manager 2Req ID: 138262Hiring... ...management guidance, leads all the indirect functions... ...as necessary to optimize CFT performance.Accountable... ...lead cross-functional process improvement groups. Supports... ...to lead, manage, mentor and motivate a diverse...SuggestedContract workLocal areaNight shift
Celestica
Richardson, TX3 days ago - 11 - Customer Focused Team Manager 3Req ID: 139910Hiring... ...team within a site. Leads all of the indirect functions... ...as necessary to optimize CFT performance.Accountable... ...leads cross-functional process improvement groups.... ...effectively to lead, manage, mentor, train and motivate a...Contract workLocal areaNight shift
Celestica
Richardson, TX4 days ago $85k - $90k
...LocaliQ is looking for a Manager, Optimization Strategy, for our Local... ...Success group. The role will lead a team of experts responsible... ...of work Create and roll out processes that will streamline digital... ...refine onboarding, training, and mentoring new hires, as well as keeping...Local areaShift work- ...company focused on transforming PBM. We seek a Lead for our Patient Access Team to drive... ...coach a team, implement training, and optimize operations while upholding PHI/HIPAA standards... ...and requires a passion for mentorship, process improvement, and cross-functional...
- Collectors Universe, Inc. in Plano, TX, is seeking a Senior Customer Relations Specialist to join PSA Customer Relations. The role is full... ..., and excellent communication. You will de-escalate issues, process claims, and collaborate with Operations to resolve customer inquiries...Full time
- Raising Cane’s Chicken Fingers in Plano, TX is seeking a Customer Relations Representative II to handle customer recovery across social... ...Restaurant Support Office teams on refunds and escalations, and help train processes with QA reviews. #J-18808-Ljbffr Raising Cane'sWork at office
- Sally Beauty Holdings, Inc. is seeking a Sr. Manager, CRM & Customer Engagement Strategy to lead the definition and execution of multifaceted CRM... ...with Analytics, Personalization, IT, and Digital teams to optimize customer journeys, personalize experiences, and stay ahead...
- ...Roethele - State Farm Agent is seeking a Receptionist to greet clients, manage calls, and support daily office operations with a customer-first mindset. You will maintain records, handle inquiries, and assist in offering insurance options. This role requires organization...Work at office
- ...Services ManagerMCI is a leading Business Process Outsourcing (BPO)... ...employees, our company, our customers, and our community.... ..., family or medical care leave, gender... ...customers take on their CX and DX challenges differently... ...and drive optimal performance. MCI assists...Full timeTemporary workCasual workWork at officeLocal area
Valor VIP
Addison, TX4 days ago - ...QA SupervisorMCI is a leading business process outsourcing (BPO)... ...employees, our company, our customers, and our community.... ..., family or medical care leave, gender... ...customers take on their CX and DX challenges differently... ...and drive optimal performance. MCI assists...Full timeTemporary workCasual workWork at officeLocal area
MCI
Addison, TX5 days ago - ...Job Application - CX Manager" in the subject... ...POSITION: Customer Service Manager REPORTS TO: CX Lead ROLE TYPE: Full... ...workflows, partners, and processes behind the... ...workflow and process optimization, escalation... ...Experience training, mentoring, QCing and managing...Full timeWork at officeRemote work
Hae CPG
Plano, TX3 days ago - ...Customer Care CoordinatorWe are seeking dedicated leaders who are ready to transition from the fast-paced restaurant industry into a thriving... ...client outcomesInterviewing and onboarding staffDevelop and mentor new employeesQualificationsHigh School Diploma/GED1 to 3 years...Work at office
Serenity Healthcare, LLC
Frisco, TX5 days ago - ...into actionable recommendations, and optimize client outcomes. You will lead initiatives across technical and content... ...teams and stakeholders. You’ll mentor junior staff, contribute to thought leadership, and refine SEO processes while aligning with client marketing...Remote job
- ...Summary We are looking for a motivated Customer Service Coordinator to provide travel... ...clear communication throughout the planning process. This is a great opportunity for someone... ...quality service with professionalism and care Follow company processes and service...Full timePart timeRemote workFlexible hours
enchanted-horizons-travel
Plano, TX1 day ago - ...Analytics Associate in Customer Experience Analytics... ...Responsibilities: Support & lead partnerships with key... ..., underlying data and processes Support demand... ...analysis, segmentation, optimization, and other techniques... ...comprehensive health care coverage, on-site health...Relocation package
- Compunnel, Inc. is seeking a Visualfabriq Functional Lead to manage Trade Promotion Management initiatives. The ideal candidate will lead functional workshops, optimize TPM processes, and ensure alignment between business and technical stakeholders throughout the project...
- Paycom - ATS in Addison, Texas, is seeking an Anesthesia Billing & Coding Team Lead to guide a skilled team in accurate CPT/ASA/ICD-10 coding and claims processing. This role reports to the Director of Revenue Cycle and offers growth within a modern office in Addison's...Work at office
- ...Summary The primary goal of the Customer Success Division Leader is to... ...to establish credibility and lead as a trusted advisor to... ...patients, 300,000 users, $18.4B in processed claims, and 174M annual visits... ...seamlessly on any point of care device be it iOS, Android, or...Work from home
Kanrad Technologies
Plano, TX5 days ago - ...JOB SUMMARY : The Care Pharmacy Technician... ...communities thrive by optimizing medication management to... ...Pharmacy Services and Team Lead, the Care Pharmacy... ...authorizations from prescribers. •Process and prepare third-party... ...phones and direct customer calls to the...TraineeshipFlexible hoursAfternoon shift
Stellus RX
Plano, TX10 days ago - ...multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and... ...expanding, industry‑leading organization. We are looking... ...met. Lead and mentor supervisors, team leads,... ...color, family or medical care leave, gender identity or...Full timeTemporary workCasual workWork at officeLocal areaRemote work
MCI
Addison, TX4 days ago - Frontier is expanding its direct primary care clinics and seeks a Medical Director (MD/DO) to lead clinical teams in Richardson, TX and surrounding areas. This... ...strategic oversight of clinic operations. You will mentor providers, collaborate with the Chief Medical Officer...
- ...Paid time off Parental leave Profit sharing Signing bonus Training & development You May Be a Great Fit as a Customer Care Manager at Tyler Ayers - State Farm Agent If: You’re the person people call first when life goes sideways - calm, steady, and...Work at officeRelocation package
State Farm
Allen, TX1 day ago - Call Center Customer Service Trainer Bilingual (Spanish) job at DSI Systems. Richardson... ...ticketing, and order entry systems and processes. Have a thorough understanding and knowledge... ..., and reference materials for learning optimization across all assigned platforms and...Work experience placementWork at officeImmediate start
- ...for its millions of customers. About the role As... ...Leader, you will lead and develop a team... ...levels, identify process improvement opportunities... ...as a role model/mentor to your team and... ...and ensure optimal resource utilization... ...approved amount). Child Care & Family Care We...Full timeTemporary workWork at officeMonday to FridayShift workWeekend work3 days per week
$500 per month
...healthy work-life balance. Apply now! Responsibilities Leads assigned programs that are of interest and meaning to our... ...effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization....Full timePart timeAtria Senior Living
Plano, TX23 days ago- Southland Industries is seeking an Administrative Support Specialist to assist the Service Team with customer inquiries, call handling, and service coordination. The role involves dispatching technicians, managing work orders and invoices, and supporting PMs and techs...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Care Lead — CX Mentor & Process Optimizer. Be the first to apply!
Related searches
- customer retention Plano, TX
- customer satisfaction Plano, TX
- customer marketing Plano, TX
- amazon customer Plano, TX
- customer engineer Plano, TX
- customer project program manager Plano, TX
- work from home customer Plano, TX
- customer Plano, TX
- customer service supervisor Plano, TX
- inbound customer service Plano, TX