Customer Service Representative

Now hiring Customer Service Representative

Location: Geneseo, NY

Pay Rate: $21.48 - $22.68 per hour


Like Helping People? We've Got a Job for You.


We get it-job hunting is no fun. But if you're great with people and cool under pressure, we've got a Customer Service Representative that are the real deal. Let's make it easy.


Requirements:

• High school diploma or GED required
• Minimum 1 year of collections experience required
• Strong communication and customer service skills
• Ability to follow scripts, procedures, and compliance requirements accurately
• Basic typing and computer proficiency
• Knowledge of modern office procedures and equipment
• Strong organizational skills and attention to detail
• Ability to work independently and manage follow-up activities
• Ability to comply with federal and state debt collection laws and company policies
• Ability to pass the FDCPA test, background screening, and client approval requirements

Job Duties:

• Contact debtors regarding delinquent accounts through inbound and outbound calls
• Negotiate payment-in-full settlements, payment arrangements, and account resolutions
• Conduct skip tracing to locate current debtor residence and employment information
• Review accounts and schedule follow-up communications as needed
• Document all debtor interactions accurately and thoroughly
• Follow approved scripts, procedures, and compliance requirements
• Assist with wage garnishment, rehabilitation programs, and account verification activities
• Communicate with employers, healthcare providers, correctional facilities, and other third parties to gather required account information
• Process hearing requests and supporting documentation when applicable
• Escalate complex accounts to management or senior team members for resolution
• Perform additional collection and customer support duties as assigned

Benefits:

• Solid weekly pay
• Medical, dental, vision + life insurance
• 401(k) option to grow your nest egg
• Great group of people , and room to grow

"The recruiter I worked with was very nice and understanding. They helped me find the job that was best for me." Staffmark Associate


Good vibes, good pay, good people. Join us - Apply here.

Join a Team That Works for You


At Staffmark, we're more than just a staffing company-we're your career partner. As part of RGF Staffing and Recruit Group, an HR powerhouse behind big names like Indeed and Glassdoor, we've got the muscle and the know-how to get you where you want to go.
With more than half a century of experience and a track record of putting hundreds of thousands of people to work every year, we've got your back. Whether you're looking to level up, switch gears, or just get to work fast, we make it happen.
Join us and experience the advantage of working with a trusted name in recruiting-because your success is our success.

The Customer Support Specialist works under close supervision and follows specific procedures and detailed instructions to make initial contact with debtors, to inform them of delinquencies in their accounts and to advise them of the existence of several specific repayment and resolution options. The Customer Support Specialist makes routine collections and forwards more complicated accounts to the Manager or other staff for resolution. The Customer Support Specialist may perform entry-level information gathering and verification for certain accounts when more senior employees, managers or the client have either recommended an account for Administrative Wage Garnishment/Litigation or have determined that the full balance cannot be collected due to bankruptcy, incarceration, medical disability, or death on the part of the debtor. In this role the position follows detailed instructions and procedures to contact employers, health care professionals, corrections/prisons officials, state and county records departments, debtors, and/or other third parties by telephone and/orin writing to request, gather, and file necessary account information. Under close supervision and using the specific scripts and procedures, the position may conduct follow-up communications with the debtors and employers regarding wage garnishment or rehabilitation programs. The Customer Support Specialist may receive and submit to the client hearing requests from debtors.


Job Duties and Responsibilities

• Skip-tracing debtors to locate current residence and employment information.
• Handling incoming and outgoing collection calls.
• Negotiating balance in full payments, payment arrangements or legal referrals.
• Reviewing accounts and schedule contact dates for follow-up calls.
• Reading and following scripts verbatim.
• Follow Federal/State laws and company policies.
• Documenting interactions with Debtors.
• Additional duties as assigned based on the line of business.

Qualifications


Education

• High school diploma or GED required.

Experience

• 1 year of collection experience required.

Knowledge, Skills, and Abilities

• Reading and Typing.
• Working knowledge of modern office procedures, methods, and computer equipment.
• Excellent communication skills.
• Principles and practices of customer service.
• Establish a good working relationship with team members and internal contacts in order to maintain and continuously strive to improve the level of overall service being provided.
• Good organizational skills and attention to detail.
• Ability to comply with rules, regulations, laws and methods as related to debt collection.
• Work independently in the absence of immediate supervision.
• Ability to handle and resolve recurring problems.
• Successfully complete and pass the FDCPA test.
• Successfully be approved to work on the contract, per the client's requirements, state licensing and background check procedure.

The Customer Support Specialist works under close supervision and follows specific procedures and detailed instructions to make initial contact with debtors, to inform them of delinquencies in their accounts and to advise them of the existence of several specific repayment and resolution options. The Customer Support Specialist makes routine collections and forwards more complicated accounts to the Manager or other staff for resolution. The Customer Support Specialist may perform entry-level information gathering and verification for certain accounts when more senior employees, managers or the client have either recommended an account for Administrative Wage Garnishment/Litigation or have determined that the full balance cannot be collected due to bankruptcy, incarceration, medical disability, or death on the part of the debtor. In this role the position follows detailed instructions and procedures to contact employers, health care professionals, corrections/prisons officials, state and county records departments, debtors, and/or other third parties by telephone and/orin writing to request, gather, and file necessary account information. Under close supervision and using the specific scripts and procedures, the position may conduct follow-up communications with the debtors and employers regarding wage garnishment or rehabilitation programs. The Customer Support Specialist may receive and submit to the client hearing requests from debtors.


Job Duties and Responsibilities

• Skip-tracing debtors to locate current residence and employment information.
• Handling incoming and outgoing collection calls.
• Negotiating balance in full payments, payment arrangements or legal referrals.
• Reviewing accounts and schedule contact dates for follow-up calls.
• Reading and following scripts verbatim.
• Follow Federal/State laws and company policies.
• Documenting interactions with Debtors.
• Additional duties as assigned based on the line of business.

Qualifications


Education

• High school diploma or GED required.

Experience

• 1 year of collection experience required.

Knowledge, Skills, and Abilities

• Reading and Typing.
• Working knowledge of modern office procedures, methods, and computer equipment.
• Excellent communication skills.
• Principles and practices of customer service.
• Establish a good working relationship with team members and internal contacts in order to maintain and continuously strive to improve the level of overall service being provided.
• Good organizational skills and attention to detail.
• Ability to comply with rules, regulations, laws and methods as related to debt collection.
• Work independently in the absence of immediate supervision.
• Ability to handle and resolve recurring problems.
• Successfully complete and pass the FDCPA test.
• Successfully be approved to work on the contract, per the client's requirements, state licensing and background check procedure.