Head of Client Success

Head Of Client Success

Are you an experienced and highly strategic consulting leader focused on exceptional client experiences? Do you thrive on applying adaptable business strategies to ensure long-term client relationships? Have you developed a strong leadership brand through coaching and developing project management teams? Montage Marketing Group is seeking a Head of Client Success to provide strategic guidance and hands-on leadership to elevate our client experience and drive sustainable business growth.

The Head of Client Success is responsible for driving key client account relationships in the pursuit of long-term, organic business growth. Overseeing a team of directors, project leads, and associates, this role is critical in delivering outstanding client experiences and cultivating sustainable contracting relationships across private and public-sector accounts. Reserving tactical project management activities to Client Success team members, this role delivers value to the organization through demonstrated accountability of project teams, strategic guidance, and high-level account oversight.

This is a full-time, exempt position working a hybrid schedule at Montage's Rockville, MD office and the employee's home office. If you are not local to the Washington D.C. Metro area, remote opportunities may be available for those who reside in Arizona, Delaware, Florida, Georgia, Illinois, Indiana, Maryland, Massachusetts, New York, North Carolina, South Carolina, Texas, Virginia, or West Virginia. The anticipated annual salary for this position is $115,000-$125,000.

Key Responsibilities:

• Strategy Oversight and Execution
• Client Satisfaction
• Team Development, Performance, and Engagement
• Financial Management
• Operations

Qualifications:

• 15 years of experience including leading a diverse portfolio of client accounts in a consulting or project management capacity.
• Bachelor's degree in business, marketing, communications, or related field.
• Experience managing multiple project budgets, forecasting, hours allocations, and profitability metrics.
• Proven expertise in team performance management, including coaching, feedback, and career development planning.
• Prior experience developing and executing client-focused strategies.
• Exceptional communication, leadership, change management and strategic thinking skills; high standards of quality control.
• Confident and compelling presenter, comfortable in a variety of senior executive-level scenarios, with the ability to build strong relationships and influence key stakeholders.

Preferred Skills and Experience:

• Marketing, advertising, or public relations agency experience.
• Experience in federal, state, and/or local government contracting.
• Project Management Professional (PMP) or related certification.
• Consulting background supporting clients in any of the following industries: Health, Environment, or Technology.

About Montage Marketing Group:

Montage Marketing Group is an award-winning marketing firm focused on making connections—and making a difference. Our people are innovators and co-creators, visionaries, and hard-working change makers. Our purpose is to make connections with people, to get them to stop and think, to feel and act. Proven experts in engagement, outreach, communication, event planning, and experiential design, we're a third party-certified woman business enterprise, and a member of the US Small Business Administration's 8(a) program.

Why Montage?

Because we're a caring team of collaborative creatives—people who care as deeply about each other as we do about our work. We know that true teamwork happens only when each person's voice is valued, each one's contribution is celebrated, and success is always shared. We encourage each team member to realize their full potential. And we invite people to make our agency their pathway to fulfillment.

Montage Marketing Group is an E-Verify company and a Drug-Free Workplace.

Benefits:

• Medical
• Dental
• Vision
• 401K Retirement with match
• Paid Time Off (PTO)
• Paid Holidays
• Paid Parental Leave for Birthing & Non-Birthing Parents
• Paid Jury Duty, Bereavement Leave
• Short-Term & Long-Term Disability Insurance
• Group Term Life Insurance
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• LegalShield
• IDShield
• FinFit Financial Wellness Program
• Working Advantage Discount Program