Manager, Global Clinical Supplies, Technology and Planning

Job Description

Job Description

Senior Manager, Clinical Supply Technology

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

What You Will Do:

Technologies Role:

• Serve as business owner and subject matter expert for the N-SIDE forecasting suite and related clinical supply planning technologies.

• Lead study builds, forecasting models, system configuration, and IRT integrations for new clinical studies.

• Develop and deliver user training, documentation, and ongoing system support.

• Partner with Clinical Supply planners to develop and optimize forecasting models and planning assumptions.

• Collaborate with Clinical Operations, Technical Operations, IMSC, and IT to implement and enhance clinical supply technologies and system integrations.

• Coordinate user requirements, testing, issue resolution, and implementation activities with internal stakeholders and technology vendors.

• Identify opportunities to improve forecasting processes, reporting, automation, and data quality.

• Support system governance, documentation, change management, and continuous process improvement.

For Assigned Programs (as needed)

• Represent Clinical Supply Chain on cross-functional study teams.

• Develop and maintain clinical supply forecasts, inventory plans, and supply strategies for assigned studies.

• Coordinate supply planning activities with Clinical Operations, IMSC, Technical Operations, Procurement, and external vendors.

• Manage co-medication sourcing, budgets, and inventory, as applicable.

• Support IRT strategy, user acceptance testing, and ongoing supply management.

• Lead clinical supply meetings and communicate supply risks, mitigation plans, and study status to stakeholders.

• Monitor inventory, expiry, study timelines, and key supply metrics to ensure uninterrupted clinical supply.

• Maintain study documentation and escalate significant supply risks or timeline concerns as appropriate.

• Facilitate discussions and decisions on label and packaging design, as needed.

For Department:

• Develop and maintain SOPs, work instructions, and training materials.

• Lead or support departmental process improvement and technology initiatives.

• Share best practices and promote cross-functional collaboration.

• Represent Global Clinical Supply Chain on internal and external initiatives, as appropriate.

Your Profile:

• Bachelor's degree in a scientific, engineering, supply chain, business, or related discipline.

• 4+ years of experience in clinical supply chain or pharmaceutical development.

• 2+ years of hands-on experience with clinical supply forecasting, inventory planning, or simulation tools.

• Experience with N-SIDE, IRT systems, or comparable clinical supply technologies.

• Experience supporting system implementations, integrations, user acceptance testing, and change management.

• Understanding of global clinical trials, clinical supply processes, cGMP, and GCP.

• Proficiency with Microsoft Excel and data analysis.

• Strong project management, organizational, analytical, and problem-solving skills.

• Excellent written and verbal communication skills.

Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

Visit our careers site to read more about the benefits ICON offers.

Inclusion and Accessibility

ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.

If you require reasonable accommodations during the recruitment process, please let us know or submit a request  here .

Are you a current ICON Employee? Please click here to apply