Customer Advocate Coordinator

Job Description

Job Description

Location: Rhode Island – statewide travel to customer sites; no office reporting required
Pay Rate: $22/hr
Duration: Through November 5, 2027

Schedule: Travel approximately 3 times per week to Community Action Program (CAP) agencies throughout Rhode Island. Candidates must have their own vehicle, and mileage is reimbursed for travel beyond the equivalent daily round-trip commute to Johnston, RI.

About the Role:

In this position, you’ll work directly with income-eligible customers and community organizations to help them access energy assistance programs, manage their energy costs, and understand available resources. You’ll also build relationships with external agencies and serve as an advocate for customers within RI Energy.

Key Responsibilities:

• Assist customers with billing questions, payment arrangements, LIHEAP, outage preparedness, and energy efficiency programs.
• Build relationships with community agencies and advocacy organizations to promote available assistance programs.
• Manage customer referrals and coordinate appropriate support for customers with special needs.
• Participate in community outreach events and educate customers about available resources.
• Prepare and distribute training materials, brochures, and program documentation.
• Ensure customer support activities comply with company policies and applicable regulations.

Requirements:

• Bilingual communication skills required; Spanish preferred.
• Bachelor’s degree preferred.
• At least 1 year of related customer advocacy experience.
• Strong customer service, communication, conflict resolution, and organizational skills.
• Proficiency in Microsoft Office.
• A valid ability to travel statewide using your own vehicle.

At Swoon, we believe the future is built by great teams working on the technologies that keep the world running. That’s why we focus on more than just filling roles. We help companies build the right teams at the right time – teams that move big ideas forward.

Across the US and Canada, leading organizations trust us to leverage our expertise to help them build, secure, and scale the technologies that are shaping tomorrow. The result isn’t just successful hires. It’s a hiring journey that’s as rewarding as the outcome: teams that thrive, cultures that grow stronger, and results that exceed expectations.

Because at the end of the day, we exist to help companies and people achieve their boldest ambitions.

Company Description

At Swoon, we believe the future is built by great teams working on the technologies that keep the world running. That’s why we focus on more than just filling roles. We help companies build the right teams at the right time – teams that move big ideas forward.\r\n\r\nAcross the US and Canada, leading organizations trust us to leverage our expertise to help them build, secure, and scale the technologies that are shaping tomorrow. The result isn’t just successful hires. It’s a hiring journey that’s as rewarding as the outcome: teams that thrive, cultures that grow stronger, and results that exceed expectations.\r\n\r\nBecause at the end of the day, we exist to help companies and people achieve their boldest ambitions.