Customer Service Coordinator

Customer Service Admin – SpecialtyAIM is a leading global manufacturer of solder assembly materials for the electronics industry with manufacturing, distribution, and support facilities located throughout North and South America, EMEA, and Asia. We serve the electronics industry, as well as various specialized businesses, including LED lighting, mobile devices, automotive, renewable energy and aerospace. At AIM, we are committed to developing world-class products through innovative R&D and offering unparalleled sales and technical support.Summary Reporting directly to the Business Manager Specialty, the Customer Service Admin – Specialty supports customer experience goals through exceptional customer service to existing and potential clients. They also provide a high level of direct support to the Business Manager of Specialty by executing tasks and providing accurate information in a timely and sometimes expedited manner. This position plays a vital role in building customer loyalty through quality of service, which helps to differentiate AIM from its competitors.ResponsibilitiesThe Admin's responsibilities include but are not limited to:Review Daily Shipments - Errors and Back OrdersLog in Tracking# on Daily ShipmentsEmail Tracking & Commercial Invoices to Customers and any other required Documents on Daily ShipmentsEmail Freight Charges on Manual ShipmentsDaily Filing of Shipped Customer Orders and Completed Purchase OrdersEnter and send Customer Orders, Confirmations to Customers, Generate Shop Orders for Manufactured PartsManage Customer Blanket OrdersGenerate RMA's when requiredPrint C of C, C of A and any other required documents / Return Customer Orders to Manufacturing floorGet Quotes from SuppliersEnter and send PO to suppliers for Purchased Parts, Raw Material, Tooling and ScrapReceive Raw Material, Parts, Tooling and Scrap when arrivesSend Invoice/Receiving Packet to Montreal for PaymentComplete Manufacturing Shop Orders for Customer Orders and Internal Melts and OutsourcingReserve Material on Customer OrdersReceive RMA's / Scrap Out or Return to StockManage Outsourcing of AIM's material with SupplierManage Scrap returns from CustomersManage Scrap and Dross returns to and from MontrealManage Specialty Department Inventory and CostSet Up New Specialty Item#'s for new productsAssist in packaging products on occasion.Perform other duties as required.QualificationsPost-secondary education in communications or business administration (an asset)Minimum 2-4 years in customer service, sales support, or order management within a manufacturing setting.Professional demeanor with empathy and strong client relationship management.Strong proficiency with ERP Software (IFS or equivalent)Proven capability in handling complex or high-value customer inquiries and problem-solvingAbility to work independently and prioritize tasks in a fast-paced environmentAbility to work calmly under pressureWorking knowledge of Microsoft Office suite (Excel, Word, and Outlook)Excellent oral and written communication skillsGood interpersonal skills, team-orientedGood organization skills, able to multi-task