Service Manager

Service Manager

PleasureLand RV Center is looking for a driven and experienced Service Manager to lead our service department. This position plays a critical role in delivering an exceptional guest experience, driving department performance, and supporting a high-performing team.

PleasureLand RV has been family-owned since 1971 and is the largest RV dealership in the Upper Midwest. For over 55 years, our company has grown through a commitment to customer service, integrity, teamwork, and doing things the right way. As we continue to grow, the Service Manager role is essential to protecting that reputation and helping our guests enjoy the RV lifestyle with confidence.

This role requires more than managing daily workflow. It requires a goal-driven, results-focused leader who takes ownership of department performance, builds accountability, communicates clearly, and ensures each step of the service process is followed with professionalism and attention to detail.

What You'll Do

In this role, you will lead the service department with a focus on guest satisfaction, operational excellence, team development, and consistent execution. You will coordinate workflow, support advisors and technicians, manage department priorities, and help ensure repairs are completed efficiently, accurately, and professionally. Responsibilities include:

• Lead daily service department operations with a focus on guest experience, productivity, and profitability
• Coach, support, and hold service team members accountable to company standards and department goals
• Drive efficient workflow across customer-pay, warranty, internal repairs, PDIs, detail, and reconditioning
• Monitor repair order quality, documentation, approvals, coding, and timely completion
• Partner with Service Advisors, technicians, parts, warranty, and management to keep repairs moving forward
• Communicate clearly with guests and team members regarding priorities, expectations, concerns, and resolutions
• Support a culture of accountability, urgency, teamwork, and professional communication
• Review department performance, identify process gaps, and implement improvements that support stronger results
• Help resolve customer concerns with professionalism, fairness, and a solution-focused approach
• Ensure safety, cleanliness, organization, and process consistency throughout the service department
• Support Work in Progress review, department reporting, and accounting deadlines as needed
• Perform other duties as assigned by management

What We're Looking For

A strong candidate will be:

• A confident, professional leader with a customer-first mindset
• Goal-driven, results-oriented, and accountable for performance
• Organized, detail-oriented, and able to manage multiple priorities
• Strong in communication, follow-up, and follow-through
• Comfortable leading people, coaching performance, and addressing issues directly
• Able to create structure, consistency, and accountability in a fast-paced service environment
• Solution-focused when working through customer, employee, or operational challenges
• Able to collaborate with sales, parts, warranty, accounting, and store leadership
• Committed to delivering a superior guest experience while supporting team success
• Comfortable using computers, service systems, Microsoft Word, and Excel

Helpful Experience, But Not Required

Experience in any of the following is a plus:

• Service management or team leadership
• Service advising, dispatching, or repair order management
• RV, automotive, marine, powersports, or equipment service operations
• Warranty, internal repair, PDI, detail, or reconditioning workflow
• Technician supervision, shop production, or fixed operations leadership
• Customer concern resolution and service process improvement
• Knowledge of RV systems, LP systems, appliances, electrical, plumbing, or related repair processes

Why Join PleasureLand RV?

We offer:

• Competitive pay
• Medical, dental, vision, life, and disability benefits
• Paid time off and paid holidays
• 401(k) with company match and profit sharing
• Employee discounts
• Ongoing training
• Growth opportunities
• A supportive, team-focused work environment
• The opportunity to lead, make an impact, and help shape the continued success of a growing family-owned company

PleasureLand RV is proud to be an equal opportunity employer.