Customer Success Manager

About Veriswap Veriswap is a barter marketplace for trading cards, operating within the $10B+ sports card secondary market. We’re focused on creating a new swap economy because we believe the swaps market is 5x larger than the cash sales market for collectibles. Our mission is to empower collectors by enabling them to trade sports cards anytime, anywhere. We’ve completed over $160M in transactions in just 3 years, with trades as large as $300K on the platform. We serve 120,000 users and the trading card market is at all-time highs, with $400M+ of cards sold in the last month. Our founding team comes from Columbia (ex-finance) and Brown (ex-Google). Together, we are building something truly exciting and are looking for driven individuals to help shape the future of collectibles. What You Bring Passion and deep knowledge about high end sports cards (completed sales, industry trends, collector psychology, etc) 5+ years of customer support and / or sales experience Scrappy and high-agency mindset, with a bias toward quickly launching experiments, learning from imperfect data, and scaling only what works. Speed and responsiveness at all hours of the day Responsibilities Make VIPs feel extreme hospitality, and that we are trusted advisors in their card process, whether that means texting them, planning special events, meeting them one by one, delivering cards to their doorstep Create a world where VIP requests are handled ASAP by our customer support team Motivate VIP users to complete more trades Educate and give fair advice on cards What you’ll get from Us Autonomy and ownership on projects that matter Opportunity to work with some of the most passionate collectors on our platform $200/month wellness stipend 401(k) retirement benefits Unlimited vacation policy Generous paid parental leave Competitive healthcare benefits, including HSA, for you and your dependent(s)