Accounts Receivable Clerk

Job Description

Job Description

Pay: $23.00 - $26.00 per hour

Job description:

Performance Expectations

Timeliness and accuracy of invoicing, collections follow-up, and cash application are primary performance metrics for this role.

Position Summary

The Accounts Receivable Specialist plays a key role in supporting the financial operations of JRV Home Services LLC by ensuring that all invoices are accurately generated, distributed, and collected in a timely manner. This position is responsible for managing the full accounts receivable cycle across both our new construction builder accounts and our growing residential retail customer base. Accuracy, professionalism, and proactive communication are essential, as our billing team directly impacts cash flow and customer experience for both builders and homeowners.

Duties and Responsibilities

Duties and responsibilities include the following. Other duties may be assigned.

Invoicing & Billing

• Generate and distribute accurate invoices for completed new construction HVAC installations, residential service work, and other billable activity.
• Review job completion records, work orders, and purchase orders to ensure billing is complete and correct before invoicing.
• Coordinate with field supervisors, project managers, and office staff to confirm job completion and resolve any billing discrepancies.
• Process invoices through appropriate channels including builder portals, email, and mail as required by each customer.
• Maintain consistent billing schedules to support timely revenue recognition.

Collections & Account Management

• Monitor aging reports daily and proactively follow up on past-due accounts through calls, emails, and written notices.
• Establish and maintain professional relationships with builder accounting departments and residential customers to facilitate prompt payment.
• Escalate unresolved collection issues to management with clear documentation and recommended next steps.
• Negotiate payment arrangements when appropriate, within company-approved guidelines.
• Track and document all collection activity and customer communications in the company’s financial or service management software.
• Follow up on overdue accounts with professional, friendly communication.

Cash Application & Reconciliation

• Post payments received via check, ACH, credit card, and other methods accurately and promptly to the appropriate accounts.
• Reconcile accounts receivable subledger to the general ledger on a regular basis.
• Identify and resolve unapplied payments, credit balances, and account discrepancies.
• Prepare and submit weekly and monthly AR aging summaries and reports to management.

Customer & Builder Account Support

• Serve as the primary point of contact for billing inquiries from builder accounts and residential retail customers.
• Research and resolve billing disputes or invoice discrepancies promptly and professionally.
• Process credit memos, adjustments, and refunds in accordance with company policy.
• Maintain accurate and current customer account records including contact information, billing preferences, and payment terms.

Administrative & Team Support

• Maintain organized and complete records of all invoices, payments, correspondence, and account notes.
• Assist with month-end close activities related to accounts receivable.
• Support the finance and accounting team with special projects and reporting as needed.
• Follow all company policies and financial controls related to billing and collections.
• Maintain confidentiality of all financial, customer, and company information.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• 3–5 years of progressive Accounts Receivable experience required; 5+ years preferred.
• Minimum 1–2 years of hands-on Sage Intacct experience preferred , or equivalent experience with a comparable ERP.
• Demonstrated experience managing a high-volume AR portfolio.
• Strong cash-application and customer-account reconciliation experience.
• Demonstrated collections experience.
• Experience researching and resolving complex AR discrepancies.
• Working knowledge of Accounts Receivable and General Ledger relationships.
• Experience assisting with month-end close and AR reconciliation.
• Strong attention to detail and ability to work with minimal supervision.
• Ability to prioritize multiple deadlines in a fast-paced environment.
• Strong written and verbal communication skills.

Certificates and Licenses

No certifications or licenses required. Valid driver’s license preferred.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

This position primarily works in an office environment and requires the ability to sit for extended periods, use a computer and telephone regularly, and occasionally lift up to 20 pounds. The role may require occasional visits to job sites or builder offices.

Equipment

Computer, telephone, printer/scanner, and standard office equipment. Accounting and field service management software (e.g., Jobber, Salesforce, Sage Intacct).

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Parental leave
• Vision insurance