Guest Services Associate - Baltaire

What We Expect: Hosts will reports to the Baltaire Management team to oversee all matters of communication between the restaurant, managers, and guests. This includes the direction of OpenTable, holidays, incident solutions and guest requests. Essential and other important responsibilities and duties may include, but are not limited to the below: Responsibilities: Fun Hospitable Hard-working Warm and friendly demeanor Ability to show warmth, empathy and hospitality through polished phone skills. Ability to be on your feet for an entire shift. Ability to keep up with business needs within the restaurant Team Player Positive attitude Support the service team to ensure guest needs/requirements are met in a timely manner. Detail-oriented Professional appearance and behavior at all times. Walk with graceful efficiency through the dining room to assist with service demands. Work with spreadsheets to handle lost items, lost credit cards, messages for managers, complaints and large party requests. Make calls for the following day’s reservations, noting any requests and confirming what we can offer guests. Being knowledgeable of all policies and procedures relevant to guests, and if no answer is available within the set parameters, taking down guest information to call them back. Field event and regular voicemails and complete event inquiries with guests over the phone Be astutely aware of all aspects of OpenTable: how to make reservations, reservation waitlists, etc. Answer department telephone using correct greeting and telephone etiquette. Able to maintain flexible work schedule including overtime as needed. Ideal Candidate Will Have: A minimum of 1 year of experience in a service-oriented or administrative position within a customer-facing environment (ideally fine dining). Must have OpenTable experience. High school graduate or equivalent vocational training certificate, college degree. Must be detail oriented. Must be a clear thinker, remaining calm and resolving problems using good judgment. Punctual, regular and reliable attendance. Strong communication skills and ability to understand and follow written and verbal instructions. Ability to occasionally stand; walk; reach with hands and arms; and stoop or kneel. The employee must occasionally lift and/or move up to 10 pounds. Able to manage multiple tasks effectively and meet deadlines. We Offer: $21.00-$23.00 per hour Free meal per shift Employee Dining Benefits Growth & Development Opportunities #J-18808-Ljbffr BALTAIRE