Video Monitoring Technician

Site: The Spaulding Rehabilitation Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Primary Location: Spaulding Hospital Cambridge

Shift: Evening

Key Responsibilities - Provides continuous observation and surveillance of assigned patients. - First line of action is to verbally redirect the patient from engaging in at risk behaviors. - Summons the nursing staff if the patient requires assistance by communication device or STAT Alert Alarm (if appropriate) - Knowledgeable and supportive of patient and institutional confidentiality and related hospital policies. - Demonstrates understanding and proficiency of the use of the Video Monitoring (VM) software. - Maintains visual observation at all times. - Verbally redirects patient over digital 2-way audio device that is in patient room. - Immediately summons the nursing staff it the patient requires assistance. - Demonstrates the knowledge and skill necessary to provide the appropriate care to this patent population based on the patients individualized treatment plan as delegated by the RN. - Participates in hand-off of pertinent information/behavior about assigned patients when arriving on unit and upon completion of shift assignment. - Provides patient with explanations as necessary, but does not consul or provide opinions. - Demonstrates behaviors in line with Service Excellence. - Seeks help or advice as soon as possible when patient appears to pose a threat to themselves or others. - Participates in a collaborative identification and reporting of patient safety issues. - Assures patient environment safety. - Seeks assistant with removal of any potential safety hazard from room and reports findings to RN. - Demonstrates safe work practices and attitudes, follow safety rules, works to prevent unsafe conditions and behaviors, and participates in organizational and department safety programs. Expectation while on Duty - Dedicated attention to observing patients with no outside distractions (no answering of phones unless calls to monitor station, etc.) - Staying connect with audio by never taking off the headset. - Never leave monitor station unattended. If you need to step away, call for backup first. - No food or drink in patient care areas. - Keep your workplace clean and tidy. - No cell phone use in patient care areas. - Maintain required documentation.

Qualifications

Education/Degree Required - High School Diploma/ GED Skills (Specific learned activity gained through training (e.g. computer skills, keyboarding, presentation, CPR, ACLS, etc.)

Required - Effective verbal, electronic and written communications skills using the English language. - Computer proficiency required. Microsoft office applications preferred with ability to learn new software. - Maintain variable work schedule to meet department needs. (evenings and nights, holidays, weekends and travel).

Preferred - Highly developed communications and interpersonal skills, working with diverse population. - Work independently, be self-directed and contribute as a member of a team. - Anticipates challenges and develops and implements strategies for addressing them. - High level of service delivery. Demonstrate initiative with ability to prioritize work, meet deadlines and adapt to changing situations. - Attention to detail.

Additional Job Details (if applicable)

Additional Job Description

Remote Type

Onsite

Work Location

1575 Cambridge Street

Scheduled Weekly Hours

32

Employee Type

Regular

Work Shift

Rotating (United States of America)

Pay Range

$17.71 - $24.28/Hourly

Grade

2At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1460 Spaulding Hospital-Cambridge, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on aiapply.co.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.