Field Auto Appraiser - North Boston, MA

Job Description Are you someone who enjoys being on the move, solving problems, and making a real impact for customers? As a Field Auto Appraiser, you'll be at the forefront of our claims process—meeting customers where they are, whether it’s at their home, a repair shop, or a tow yard. You’ll take the lead in writing estimates and guiding customers through the repair or total loss process, using a mix of in‑person visits, virtual inspections, and written communication. No two days are the same—whether you’re evaluating damage on‑site or collaborating with body shops and service providers, you’ll enjoy a fast‑paced, hands‑on role that keeps you engaged and on your toes. If you’re looking for a career that blends technical know‑how, customer service, and the freedom of field work, this is your chance to thrive in a role where your expertise truly matters. Sign‑On Bonus: A $5,000 sign‑on bonus may be offered to qualified candidates who receive and accept an employment offer. Eligibility, payment timing, and conditions will be outlined in the official offer letter. A Day in the Life of the Field Auto Damage Appraiser The Customer Service Expert – You’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. Lead with empathy, always. The Investigator – You’ll confidently and independently investigate casualty (and applicable LOB—line of business) claims by performing detailed reviews of damage and interpreting policies to determine coverage. The Effective Communicator – You’ll use phone, emails, and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll incorporate a specific approach to claim handling to offer the customer their preference of communication and keep them updated on the claim progress. The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third‑party carriers, and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations. The Problem Solver – You’ll utilize multiple tools to get the job done in a fast‑paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical‑thinking skills. The Recorder – Your eye for detail keeps everything on track. In this role, you’ll ensure claims are documented accurately and in line with policy agreements. Your attention to detail helps keep the process smooth, organized, and transparent from start to finish. Preferred Qualifications 3‑5 years of experience in auto collision estimating using CCC or Mitchell. High School Diploma or GED. Proficient written and verbal communication skills to effectively interact with customers. Strong attention to detail and ability to write precise and comprehensive estimates. Comfortable with utilizing technology and various platforms for claims processing. Excellent time management and organizational skills to manage multiple assignments effectively. Valid driver's license and willingness to travel as part of the job requirements. Work Location This position is field‑based. Eligible locations: Boston, MA. Company Car Based on our Company Car Guidelines, this role may qualify for a company car. You may be required to use your personal vehicle until mileage guidelines are met. We offer mileage reimbursements for personal vehicle usage during work. Notice of Licensing Requirement As a condition of employment, you may be expected to obtain an adjuster’s license in multiple markets (Appraiser’s license required in RI as well). All required licenses must be obtained within 60 days of hire. You must maintain all licensing required for your role, including continuing education and renewal requirements. This role offers a sign‑on bonus of $1,000 if you have an active appraiser license or active adjuster license in TX, FL, or your resident state (current employees and candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign‑on bonus). Benefits Competitive salary based on experience and qualifications. Medical, dental, and vision coverage. Allstate pension plan and 401(k) savings plan. Ayco financial coaching. Spring Health mental and emotional wellbeing resources. Paid parental leave. Adoption reimbursement. Paid time off. Tuition reimbursement. Wellness incentives. Skills Appraisal Management, Appraisal Process, Appraisal Software, Automobile Maintenance, Automotive Maintenance, Automotive Repair, Automotive Service, Car Maintenance, CCC ONE, Cost Estimates, Damage Calculations, Insurance Adjusting, Insurance Appraisal, Insurance Valuation, Motor Vehicle Maintenance, Negotiation, Repair Estimating, Repair Services, Technical Repair, Writing. Compensation Base salary: $60,000.00 – $117,700.00 annually, based on experience and qualifications. Background investigation will be required. EEO & Employment Policies Allstate generally does not sponsor individuals for employment‑based visas for this position. Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs. When working from home, you must have a dedicated private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a reserve component. For jobs in San Francisco, click “here” for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the “EEO Know Your Rights” poster click “here”. To view the FMLA poster, click “here”. These posters provide information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs and the major provisions of the Family and Medical Leave Act (FMLA). It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (including traits historically associated with race, such as hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee’s terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. #J-18808-Ljbffr