Customer Service Associate

Customer Service Advisor (Insurance Billing) Join the Billing Services Team of One of the World's Largest Privately Held Insurance Companies *Location:* O'Fallon, MO (100% Onsite) *Pay:* $20.00/hour *Career Growth:* Opportunity to convert to a permanent employee after 6 months at *$42,500 annual salary* *Outstanding Benefits Upon Conversion:* * Generous PTO * 13 Paid Holidays * Medical, Dental & Vision Insurance * 401(k) Retirement Plan * Long-term career advancement opportunities About the Role Are you passionate about helping customers and solving problems? We're seeking a *Customer Service Advisor* to join a dynamic Billing Services team. In this role, you'll assist customers with billing-related inquiries, provide solutions, and ensure every interaction delivers an exceptional customer experience. No two days are the same. Every customer situation is unique, making this an ideal opportunity for someone who enjoys critical thinking, communication, and problem-solving in a fast-paced environment. Key Responsibilities * Provide exceptional service to customers through inbound phone calls and email communications. * Handle billing-related inquiries, concerns, and complaints with professionalism and empathy. * Research and resolve customer issues by navigating multiple systems and applications. * Take ownership of customer concerns from initial contact through resolution. * Collaborate with internal departments and business partners to ensure timely issue resolution. * Maintain accurate documentation and follow established processes and guidelines. * Adapt to changing business needs and support other teams as required. * Complete additional assignments and projects as assigned. What to Expect * Average of *20-30 customer interactions per day* via phone and email. * Each customer situation is different, providing variety and continuous learning opportunities. * Comprehensive training on company systems, processes, and products. Schedule Training Schedule * Monday-Friday * 8:00 AM - 4:30 PM CST Regular Work Schedule * Monday-Friday * 10:30 AM - 7:00 PM CST * Schedule flexibility is required, as business needs may occasionally impact shift hours. *Work Environment:* 100% Onsite 5 Days Per Week In Office Qualifications * Strong customer service and communication skills. * Ability to remain professional and solution-oriented in challenging situations. * Comfortable navigating multiple computer systems simultaneously. * Strong attention to detail and organizational skills. * Ability to work independently and as part of a collaborative team. * Previous customer service, call center, retail, hospitality, or administrative experience is a plus, but not required. Interview Process * One onsite interview * Hiring decision made quickly following the interview Experience Level *Entry Level* *Job Type & Location*This is a Contract to Hire position based out of O'Fallon, MO. *Pay and Benefits*The pay range for this position is $20.00 - $20.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully onsite position in O'Fallon,MO. *Application Deadline*This position is anticipated to close on Aug 25, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. *San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. *Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. *Use of Artificial Intelligence (AI):* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.