Customer Service Representative I

Job Description

Job Description

Job Title:   Customer Service Rep I

Reports to: Office Supervisor

FLSA Status: Non-Exempt

Job Summary:

This is varied general office and clerical work. Under the direct supervision of the Office Supervisor, the employee performs a variety of clerical duties following established guidelines.

Essential Functions/Work Performed Statements:

This list is not comprehensive, but indicates duties and responsibilities which may be redefined pursuant to operational needs:

• Greets customers; answers telephone; ascertains nature of contacts; refers customer complaints and inquiries as necessary to appropriate or designated contact.
• Receives, sorts, and distributes incoming mail and/or payments; runs errands as requested.
• Processes reports; runs beginning of the month reports with some assistance, examines reports for accuracy, notes any discrepancies, and consults as needed with supervisor.
• Maintains records to ensure fees are paid as directed.
• Operates various office equipment including personal computers.
• Types and reviews for accuracy any correspondence, form letters, and reports where instructions are clear, and precedence is followed; generates related reports.
• Assists in scheduling service requests by reviewing work with department supervisors; communicates with customers, clients, and employees concerning service requests; maintain files for service requests.
• Generates service requests for leaks, inspections, meter replacement, reading, and verifying meters.
• Answers calls and dispatches staff as needed.
• Cross trains in related positions as needed.
• Issuing and tracking hydrant tags
• Performs related duties as needed or assigned.
• Works the walk-up and drive-up windows, working with customers face to face, able to balance the cash drawer daily.
• Have ability to work on-call and perform on-call duties, with some assistance.
• Transfer service to new customer, attach applications to customer accounts.
• Document and attach backflows to customer accounts.

Knowledge/Skills:

Graduation from high school and two years of related clerical and secretarial experience, or any equivalent combination of education and experience which would provide the following knowledge, skills, and abilities:

• Knowledge of standard office practices, procedures, and equipment.
• Knowledge of grammar, punctuation, spelling, syntax, and basic mathematics.
• Ability to communicate effectively, both orally and in writing.
• Ability to follow verbal and written instructions.
• Ability to maintain moderately complex records and ensure confidentiality.
• Ability to establish and maintain effective working relationships with other employees and the public.
• Knowledge of appropriate business software programs, word processing, spreadsheet, graphics, etc.
• Valid state (of residence) driver’s license required.

Physical Demands:

• Must be able to regularly use hands and fingers to hold or feel, reach with hands and arms, walk, talk, and hear.
• Occasionally required to stand, sit, climb, balance, stoop, and crouch.
• Specific vision abilities include close, distance, color, peripheral vision, and depth perception.
• Ability to lift to 35 lbs.

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Ability to Relocate:

• O'Fallon, MO 63368: Relocate before starting work (Required)

Work Location: In person