Customer Service Representative

Job Description

Job Description

Customer Service Representative

Location: O'Fallon, MO

Schedule: Full-Time, On-Site (5 Days per Week)

Shift: 10:30 AM - 7:00 PM CST (schedule may change based on business needs)

Training Schedule: Monday-Friday, 8:00 AM - 4:30 PM CST

We are seeking a Customer Service Representative to join a fast-paced customer support team. In this role, you will serve as the primary point of contact for customers, handling billing inquiries, resolving concerns, and delivering exceptional service through inbound and outbound communications. This is an excellent opportunity for individuals looking to grow their careers with an organization that promotes internal advancement and leadership development.

• Provide timely and professional customer service in an automated call delivery environment.
• Respond to customer billing inquiries, correspondence, complaints, and requests with accuracy and professionalism.
• Take ownership of customer issues and drive them through to complete resolution.
• Coordinate with internal departments and business partners to ensure seamless service delivery.
• Research, analyze, and resolve customer concerns using multiple internal systems and applications.
• Maintain detailed and accurate documentation of customer interactions.
• Work collaboratively within a team environment to achieve service and performance goals.
• Apply product and process knowledge to effectively assist customers.
• Support additional teams and complete administrative transactions as business needs require.
• Perform other duties and special projects as assigned.

• Minimum of 1 year of customer service experience in a:
  • Call center environment (preferred), or
  • Retail customer service setting
• Strong verbal and written communication skills.
• Excellent customer service and problem-solving abilities.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Accurate data entry and computer navigation skills.
• Proficiency with Microsoft Word and basic Microsoft Excel functions.
• Ability to learn and navigate multiple computer systems simultaneously.

• 1-2 years of call center experience.
• Sales or cross-selling experience.
• Demonstrated leadership skills.
• Experience maintaining performance metrics and service standards.

• 100% on-site position in O'Fallon, MO.
• Candidates must be flexible to work between 8:00 AM and 7:00 PM CST based on business needs.
• Overtime may be required, including occasional Saturdays.
• Not a remote opportunity.

This role offers a strong pathway to permanent employment based on performance and business needs. Many contractors have successfully converted into full-time positions and advanced into leadership and other career growth opportunities within the organization.

Successful candidates will be customer-focused professionals who:

• Enjoy helping customers solve problems.
• Thrive in a fast-paced environment.
• Have strong attention to detail.
• Can balance multiple tasks and systems efficiently.
• Bring a positive, team-oriented attitude to work each day.

If you're looking to build a long-term career in customer service with opportunities for advancement, we'd love to hear from you.

This is a Contract to Hire position based out of O'Fallon, MO.

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in O'Fallon,MO.

This position is anticipated to close on Aug 18, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.