Customer Service Representative

Job Description

Job Description

Description

Summary

The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service representative is responsible for determining the client’s billing issues, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

Job Responsibilities

• Provide timely customer service to incoming telephone calls in an automated call delivery environment

• Assume ownership and respond to customer (internal/external) billing correspondence, complaints and inquiries in an efficient, accurate and professional manner to achieve an optimal outcome

• To ensure complete resolution of all customer inquiries; may need to coordinate end to end service with other business partners

• Effectively navigate multiple systems (will be trained on internal systems and applications) to research, analyze and resolve customer inquiries

• Work effectively in a team environment using professional interpersonal and communication skills

• Utilize basic understanding of product & process guidelines

• As business priorities change, support other teams and process transactions as needed

• Complete assignments and other duties as assigned

Job schedule: We are no longer hybrid. It is a 5 day in office role.

Job hours: Work hours-hiring for 10:30am CST-7:00pm CST, shift could change during assignment if needed. We need a flexible applicant because training will more than likely be from 8am to 4:30pm M-F.

Interview process-Onsite-one interview and decision will be made

Skills

Customer service, Customer support, Call center

Top Skills Details

Customer service,Customer support,Call center

Additional Skills & Qualifications

Skills

• Strong customer service skills including oral and written communication.

• Demonstrated leadership skills

• Must possess strong organizational and multi-tasking skills,

• Excellent Professional verbal and written communications skills

• Knowledge of MS Word (generating and editing documents using templates) and Excel (basic functions, however, high level knowledge is a plus).

Education/Experience

• 1-2 years of experience in a call center or customer service environment preferred

• Sales experience a plus

• Maintain performance standards within a fast-paced environment of customer service principles and practices

• Strong data entry skills are required

Experience Level

Entry Level

This is a Contract to Hire position based out of O'Fallon, MO.

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in O'Fallon,MO.

This position is anticipated to close on Jul 31, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.