Automotive Service Advisor/Consultant

Job Description

Job Description

Our busy Service Department is in need of a professional experienced Automotive Service Advisor in our Ford of Harvey location. Our Service Advisors assist customers in caring for their cars/trucks by conveying the value of maintaining their vehicles in accordance with the manufacturer’s guidelines. The Service Advisor must establish and maintain positive relationships with our clients.

What You Do:

• Perform service drive walk around inspections of customer vehicles and apply proper resources to accurately identify, verify and communicate clients' service needs. Record them along with current vehicle and client information on the repair order

• Interact with customers to determine immediate service needs

• Serve as a liaison between technicians and customers

• Provide excellent customer service experience

• Review service history, multipoint inspection results and recommend service to clients

• Write and verify accurate repair orders and include supporting documentation to complete manufacturer’s warranty claims

Support service department goals by:

• Improving sales of labor, parts, and accessories

• Administer new and used vehicle warranty repairs in accordance with manufacturers requirements

• Verify vehicle services are performed correctly upon completion by inspecting the vehicle prior to returning to customer

• Perform an active vehicle delivery with customer when work is completed

• Build and maintain knowledge of products and services via on-the-job activities and completion of manufacturer training

Successful attributes and skills:

• Excellent communication skills and ability to be a team player

• Ability to minimize and redirect customers frustrations

• Trainable

• Outgoing and friendly personality with great customer handling skills

• Professional appearance

• Strong organizational skills

• Technical certification a plus

• Manufacturer training certifications

Compensation and benefits:

• Earnings range between $62k-$110K

• Base range will be determined by competitive market rate for your skills, experience and performance

• Bonuses are a part of your total compensation and will be based on achievement of specific business goals

• Medical, Dental and Vision Plans

• Vacation Time

• 401k Plan

• Paid training

• Vehicle discounts

• Relocation assistance