Facilities CSA (Client Support Associate) Specialist

Job Description

Job Description

Salary:

First Step Communities

Job Description

Job Title: Facilities CSA (Client Support Associate) Specialist

Program: All FSC Programs

Reports To: Program Supervisor

FLSA Status: Non-Exempt

Revision Date: June 2026

Shift: Day (10:00 AM 6:30 PM) Sunday - Thursday

Summary: As part of the team, the Weekend Facility Worker/Client Support Associate (CSA) ensures the facility's maintenance over the weekend and monitors and directs the clients in all areas of the program site. The facilities include an admin building, case management building, dining building, laundry facilities, hygiene facilities, guard booth, and 155 cabins (135 single and 20 double). This role involves completing any maintenance duties left from the Facilities Manager and performing minor level repairs to all buildings in the shelter. If there is no maintenance work to be done, the Weekend Facility Worker will take on the responsibilities of a CSA.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

• Perform minor maintenance and repair in carpentry, plumbing, and sewage (includes clearing of stoppage) to ensure clients wellbeing.
• Ensure all safety protocols and procedures are followed, including fire safety and emergency evacuation.
• Safeguarding agency assets, including materials, tools, and equipment
• Assisting with relocation of furniture, general clean-up at facilities.
• Respond to maintenance requests from clients and staff in a timely and courteous manner.
• Maintain accurate records of maintenance activities, repairs, inspections, and safety drills.
• Maintain sustained concentration and mental focus sufficient to perform essential job functions accurately and safely.
• Exercise sound judgment and decision-making in time-sensitive or high-stress situations.
• Monitor and facilitate the transition of guests/clients from the intake areas to shelter/cabins; provide tour of dining, counseling, meeting and/or classroom areas.
• Keep safety watch day and night (per assigned shift) and lead conflict resolution should issues requiring intervention arise.
• Assist guests/clients when needed.
• Escalate any observed or suspected abuse and/or neglect of children, disabled individuals, dependent adults, and elder/senior citizens to Managements attention.
• Help clients access stored possessions (if any) and process their exit from the facility as required.
• Receive, process, distribute, and store donation items received from the public.
• Disinfect and clean assigned shelter beds/cabins while facilitating the movement of client belongings from one location to another.
• Perform facility cleaning and maintenance, including facility cleanup.
• Write clear and legible daily activity logs and incident reports.
• Regular, predictable attendance is required.
• Perform other tasks as necessary as assigned or requested by the Site Supervisor, Facilities Manager, and Program Director.

Supervisory Responsibilities: This position has no staff supervisory responsibilities.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. In addition, the education, experience, and other skills listed below represent the knowledge, skills, and abilities required.

Education and/or Experience:

1 Year Minimum Experience

In A Hands-On-Property Preservation Position, Performing Basic Maintenance And Repairs In Carpentry, Painting, Plumbing, And Custodial Tasks;

And Knowledge Of, And Ability To, Safely Move Heavy Furniture And Equipment Without Injury, As Well As Custodial And/or Janitorial Practice In A Large Facility.

Preferred Experience

6 months with working with proven experience, preferably in social services or shelter environment

Language Skills: Independent and effective fluency in the English language. Ability to read and comprehend simple instructions, short correspondence, and memos. Can express themselves fluently and spontaneously without much obvious searching for expressions. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills: Ability to add and subtract two-digit numbers and to multiple and divide with 10s and 100s.

Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills: To perform this job successfully, an individual should have knowledge of a computer or tablet and accompanying applications and software. Knowledge of basic office equipment should include: Internet and email, copy and fax machines, and telephone.

Certificates, Licenses, Registrations: A current CA drivers license, DMV record check, and proof of auto insurance are required. First Aid, and NARCAN certification preferred.

Working Conditions: Ability to work indoor and outdoor work in various weather conditions. This position requires you to work weekends and holidays.

Other Position Requirements:

• A background check is required.
• A TB test is required.
• Ability to get along and work effectively with others.

• Ability to work outdoors in varying weather conditions.

• May be asked to work various day and swing shifts.

Other Skills and Abilities:

• Understanding of the homeless population and their unique needs.
• Strong verbal communication and listening skills.
• Ability to exercise extreme patience.
• Must be comfortable working with people and flexible in unpredictable environments.
• Ability to think quickly and respond calmly to stressful/emergency situations.
• Ability to conduct effective bag checks from clients.
• Ability to maintain a high level of confidentiality

Physical and Emotional Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The inability to cope with a stressful work environment does not constitute a protected disability.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. First Step Communities operates emergency shelter environments, including some that are outdoors. Exposure to heat, cold, and rain are commensurate with the weather. The noise level in the work environment is usually quiet to very noisy.