Busser / Food Runner at Residence Inn Raleigh - Downtown

Job Description

Job Description

Description:

SUMMIT HOSPITALITY GROUP: BARBACK/BUSSER JOB DESCRIPTION

SUMMARY: The Busser position for Summit Hospitality hotels is responsible for assisting the Food & Beverage Team in a friendly, courteous, and professional manner according to established hospitality standards set the hotel. The person filling this role is an ambassador of all the core values of Summit Hospitality Group where “Service is the Ultimate Amenity”.

PREREQUISITES:

· Previous busser, barback, food runner, or expeditor experience, preferably from a hotel, restaurant, country club, or banquet facility.

· Strong work ethic.

· Ability to hustle and stay on task.

· Knowledge of appropriate table settings and service-ware for a variety of set-up environments.

· Keep the bar stocked with liquor, syrups, glasses, napkins and all other necessary items before and during service hours.

· Service orientation to do whatever it takes to ensure guest satisfaction.

· Comprehensive knowledge of the English language in order to read event orders and effectively communicate with guests and employees.

· Good basic mathematical skills.

DUTIES & RESPONSIBILITIES:

· The expectations of this position includes weekends and evenings (Saturday and/or Sunday). Hours beyond 40 must be approved in advance by your Supervisor. This only applies to Associates who are non-exempt.

· Responsible for setting up banquet room(s) as instructed by Banquet Manager, Captain, Director of Catering, Food & Beverage Manager, or Hotel senior management.

· Responsible for preparing garnishes, refill ice wells, change beer kegs and restock napkins and straws as needed.

· Responsible for serving food and beverages in the order and expectation of the Restaurant/Bar Manager to ensure consistency, timeliness, and proper temperature of all products. Replenish beverages as necessary.

· Promptly bus dishes as guests complete each course or meal segment at the end of the meal or function according to plan.

· Clean up the spills, remove the glassware and organize the counter.

· Reset the Restaurant/Bar/Lounge according to the Manager’s plan for the next function.

· Perform all side work to include replenishing condiments and restocking Lounge shelves/storage with supplies.

· Responsible for performing general cleaning tasks using standard hotel cleaning products as assigned to adhere prevailing health and sanitation standards.

· Responsible for abiding by all Federal, State, City, and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.

· Ensures security for all the hotel’s guests, employees, and property assets.

· Enforces established policies and procedures for Summit Hospitality and the hotel’s brand.

· Duties are subject to change and additional responsibilities/tasks may be assigned as needed.

QUALIFICATIONS:

• Full-service restaurant, bar, or lounge experience preferred.

• Must be self-directed and follow tasks and responsibilities.

• Ability to setup, breakdown, support, and multitask.

WORK ENVIRONMENT:

• Ability to walk, stand, sit, bend, and reach for extended periods of time

• Valid Driver’s license

• Flexible work schedule.

• Ability to lift 50 lbs.

Summit Hospitality Group is an Equal Opportunity Employer.

Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older.