Account Manager, Technology and AI Services (Offshore Sales Support)

Account Manager, Technology and AI Services (Offshore Sales Support) At LatentBridge, we make digital transformation work—without the noise. We help enterprises simplify the complex, using AI orchestration and intelligent automation to solve real operational challenges. Our focus is on the parts of the business that are often overlooked—compliance, audit, policy, and risk—where precision, scalability, and accountability matter most. Our products—Epic AI and IntellixCore—are built for this depth. Epic AI delivers enterprise-grade search and knowledge assistance directly inside the tools people already use—making access to information instant and intuitive. IntellixCore is a platform to build, deploy, and scale intelligent agents across critical workflows—seamlessly integrating with existing systems. We work with global banks, financial institutions, and legal firms—teams navigating constant change, regulatory pressure, and operational complexity. In 2024, we were named one of the Deloitte UK Technology Fast 50, recognised for our growth and the tangible impact we deliver. What sets us apart is not just what we build, but how we build it—grounded in enterprise realities, delivered with clarity, and always focused on outcomes that matter. Job Description This is a remote position. Account Manager, Technology and AI Services (Offshore Sales Support) Location: Offshore / Remote Reports to: Sales Leader (onsite) Employment type: Full-time Overlap requirement: Minimum 5-6 hours of working-hours overlap with the onsite team's time zone Role Summary As the offshore Junior Account Manager, you will be the sales leader's right hand, handling account buyer persona research, account plan execution rhythm, proposal support, and active client follow-up so that the onsite sales team can spend more time in front of customers. This is a strong starting point for someone who is curious about AI and enterprise technology and wants a path into account management or solution sales. Key Responsibilities Account support Maintain day-to-day communication with assigned accounts: monitor for project status, stay ahead of renewals, advice on scope changes/CRs, and develop client confidence in LatentBridge Keep team on point for account plan execution, actively execute on Account based marketing strategies and pre-meeting briefs for the sales leader Track account health (usage, delivery milestones, open issues, stakeholder changes) and flag risks and expansion opportunities Develop and create an executable account development map of each account's stakeholders: sponsors, technical buyers, procurement, and end users Sales operations and admin Keep CRM records accurate and current (contacts, activities, opportunities, next steps) Draft proposals, statements of work, quotes, and RFP/RFI responses for review, using approved templates and content libraries Coordinate with delivery, solutions engineering, finance, legal, and support teams to resolve customer issues and move deals forward Maintain active coordination between sales, talent acquisition and delivery to ensure seamless order to cash flow Schedule meetings, capture notes and action items, and drive post-call follow-up Support contracting and onboarding: NDAs, MSAs, security questionnaires, and vendor onboarding forms Research and pipeline support Work with pre-sales research teams to prospect target accounts: their technology stack, digital and AI initiatives, funding, leadership changes, and industry news Identify likely use cases for AI, data, cloud, or automation services based on a prospect's business Prepare weekly pipeline and activity reports Handover and communication Provide a daily end-of-day handover summary to the onsite leader Qualifications Required 1-3 years in sales support, account coordination, customer success, or a related role (strong recent graduates considered) Excellent written and spoken English Strong organization and attention to detail; ability to thrive in unstructured environment Comfortable working independently across time zones Genuine interest in technology and AI, with the ability to learn technical concepts quickly and explain them in plain language Preferred Experience in Financial Services preferably banking and capital markets Hands‑on CRM experience (Salesforce, HubSpot, Dynamics, or similar) Exposure to proposal or RFP writing Familiarity with sales intelligence and prospecting tools (LinkedIn Sales Navigator, ZoomInfo) Basic understanding of cloud, data, and AI concepts (for example generative AI, machine learning, automation, data platforms, cloud providers) Familiarity with how technology services are sold and delivered (project vs. managed services, staffing versus, outcome-based pricing) Skills and Attributes Proactive: anticipates needs rather than waiting to be asked Clear, concise communicator who keeps the leader informed without over-explaining Credible: asks good questions and doesn't overclaim what the services can do Professional with customers, and understands business norms in the onsite market Reliable follow-through and strong time management Curious and quick to learn and network to understand how LatentBridge has succeeded in the past Requirements Key Responsibilities Account support Maintain day-to-day communication with assigned accounts: monitor for project status, stay ahead of renewals, advice on scope changes/CRs, and develop client confidence in LatentBridge Keep team on point for account plan execution, actively execute on Account based marketing strategies and pre-meeting briefs for the sales leader Track account health (usage, delivery milestones, open issues, stakeholder changes) and flag risks and expansion opportunities Develop and create an executable account development map of each account's stakeholders: sponsors, technical buyers, procurement, and end users Sales operations and admin Keep CRM records accurate and current (contacts, activities, opportunities, next steps) Draft proposals, statements of work, quotes, and RFP/RFI responses for review, using approved templates and content libraries Coordinate with delivery, solutions engineering, finance, legal, and support teams to resolve customer issues and move deals forward Maintain active coordination between sales, talent acquisition and delivery to ensure seamless order to cash flow Schedule meetings, capture notes and action items, and drive post-call follow-up Support contracting and onboarding: NDAs, MSAs, security questionnaires, and vendor onboarding forms Research and pipeline support Work with pre-sales research teams to prospect target accounts: their technology stack, digital and AI initiatives, funding, leadership changes, and industry news Identify likely use cases for AI, data, cloud, or automation services based on a prospect's business Prepare weekly pipeline and activity reports Handover and communication Provide a daily end-of-day handover summary to the onsite leader Required 1-3 years in sales support, account coordination, customer success, or a related role (strong recent graduates considered) Excellent written and spoken English Strong organization and attention to detail; ability to thrive in unstructured environment Comfortable working independently across time zones Genuine interest in technology and AI, with the ability to learn technical concepts quickly and explain them in plain language Skills and Attributes Proactive: anticipates needs rather than waiting to be asked Clear, concise communicator who keeps the leader informed without over-explaining Credible: asks good questions and doesn't overclaim what the services can do Professional with customers, and understands business norms in the onsite market Reliable follow-through and strong time management Curious and quick to learn and network to understand how LatentBridge has succeeded in the past #J-18808-Ljbffr Latent Bridge Pvt Ltd