REO- Loan Officer

Job Description

Job Description

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

Position Summary  

The REO Loan Officer is a purchase-focused originator responsible for converting leads generated by Newrez REO inventory into funded loan transactions and long-term mortgage relationships. Rather than self-sourcing business, this role works opportunities surfaced through Newrez's REO foreclosure portfolio, which are distributed and managed through Salesforce. Every REO listing, inquiry, and offer opportunity is treated as a trackable lead with clear follow-up cadences and measurable outcomes. 

This is a structured, high-velocity lead environment. The role is accountable for speed-to-contact, pipeline management, borrower engagement, buyer-agent engagement, and pull-through performance, ensuring REO activity translates into consistent mortgage production. 

Essential Functions, Duties, and Responsibilities  

• Work assigned REO leads, listings, and Salesforce activity daily to identify and engage active buyers and buyer's agents. 

• Meet speed-to-contact standards on every newly assigned REO lead, working an average of seven new leads per day alongside an active pipeline. 

• Deliver fast, accurate pre-approvals and guide borrowers through the REO purchase process to support competitive offer positioning. 

• Maintain disciplined follow-up cadence across all leads, ensuring consistent communication and pipeline movement. 

• Convert inbound and outbound opportunities into funded loans, including recapturing buyers who do not ultimately purchase REO properties. 

• Build rapport quickly with buyers and referral partners, positioning Newrez as the preferred lending partner. 

• Ensure all borrower, agent, and transaction activity is properly captured and source-coded in CRM (Salesforce). 

• Partner with listing agents, internal stakeholders, and operations teams to support active transactions and provide status updates. 

• Leverage product knowledge to advise clients, including renovation financing (FHA 203(k), HomeStyle) and investor solutions such as DSCR and delayed financing. 

• Maintain compliance with all federal, state, and company guidelines; originate only in licensed states. 

• Meet or exceed production, conversion, and activity KPIs, including call volume, lead conversion, pull-through, and a target of approximately nine funded transactions per month. 

• Participate in training, pipeline reviews, and team cadence meetings to continuously improve performance. 

• Perform related duties as assigned by management. 

Qualifications and Education Requirements  

• 2+ years of experience as a producing Loan Officer or mortgage originator. 

• Strong purchase mortgage experience, including pre-approval strategy and contract-to-close execution. 

• Active NMLS license required, with ability to obtain additional state licenses as needed. 

• Experience working within a CRM to manage pipeline, track activity, and maintain data quality; SPARK or Salesforce experience preferred. 

• Proven ability to manage a high-volume, company-provided lead funnel with strong follow-up discipline. 

Skills, Abilities, and Knowledge  

• Strong understanding of purchase mortgage origination, pipeline management, and conversion metrics. 

• Ability to work a structured, company-provided lead environment with urgency and accountability; speed-to-contact is critical. 

• Familiarity with REO and foreclosure transactions, including coordination with listing agents and asset-management timelines, preferred. 

• Excellent interpersonal and communication skills, with the ability to build trust quickly with borrowers and agents. 

• Knowledge of renovation and investor loan products (FHA 203(k), HomeStyle, DSCR, delayed financing) preferred. 

• Highly organized with the ability to manage multiple active files and deadlines simultaneously. 

• Self-motivated, competitive, and results-driven, and comfortable operating in a metrics-driven environment with clearly defined expectations. 

Work Environment and Expectations  

• On-site or hybrid environment based on business needs. 

• Regular, consistent attendance aligned with sales hours and customer availability. 

• Flexibility to work evenings and weekends to maximize borrower and agent engagement. 

• High-call, high-activity sales environment requiring focus, responsiveness, and multitasking. 

• Daily use of Salesforce to receive, work, and document assigned REO leads and pipeline activity. 

REVISION HISTORY

Last Updated: 2/26/2026

A good faith estimate of the compensation is:

Compensation for this position may also include other elements, including medical, financial, various paid time off benefits, and a bonus based on individual and company performance, variable or annual.

Placement within the range will be based on a variety of factors, including but not limited to, skills, experience, qualifications, location, etc.

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Why Newrez

We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

Company Benefits:

We offer benefits, programs, and perks that support you in every aspect of your life.

• Medical, dental, and vision insurance

• Health Savings Account with employer contribution

• 401(k) Retirement plan with employer match

• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave

• Adoption Assistance

• Tuition & Certification reimbursement

• Employee Mortgage Loan Program

• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships

Newrez NOW:

Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.

• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)

• Matching Gifts Program - dollar-for-dollar up to $1,000

• Access to grants, nonprofit resources, and volunteer opportunities

• More than $6,000,000 donated since 2020

• 1 in 5 employees participates in at least one Employee Resource Group (ERG)

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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