Hotel Front Desk Agent

Job Description

Job Description

Qualifications:

• Front Desk or Guest Services experience with Marriott preferred.
• Skilled at working under pressure and able to consistently maintain a pleasant and professional personality when communicating with the public.
• Excellent oral and written communication skills
• Strong leadership skills; demonstrated ability to lead by example.
• Skilled at hotel computer operations for reservations, reports, and guest services.
• Able to work a variety of shifts and weekends.
• High School Diploma or GED equivalent.

Responsibilities:

• The expectation of this position requires 30-38 hours which includes weekends and evenings (Saturday and/or Sunday).
• Provide excellent customer service by being able to greet customers promptly and courteously, answer questions in a friendly, conversational manner.
• Communicate with other Associates and maintain a professional attitude even in the face of challenges such as an irate guest.
• Solve problems quickly and efficiently including following up with guests to ensure a problem has been solved satisfactorily. Anticipate issues before they happen.
• Explain at check-in all necessary information for guests to access Internet and in-room entertainment.
• Ensure lobby is ready for clients and guests by helping to maintain that the area is clean, neat, and free of clutter. Restock brochures, information, and commonly used forms in the front desk area.
• Know and be able to provide information about local attractions and restaurants and give directions when asked.
• Know and apply all Hotel and Corporate safety and security policies and procedures for guests and fellow Associates.
• Attend training sessions as required by your supervisor.
• Complete Brand required training.
• When available, proactively assist teams during breakfast and social events to provide high quality guest service.
• Ensure all guest accounts are posted promptly and correctly at Check-In/Check-Out.
• Promote the loyalty of the brand.
• Duties are subject to change and additional responsibilities/tasks may be assigned.

Work Environment:

• Must have reliable source of transportation
• Flexible work schedule including nights and weekends
• Ability to arrive on time as scheduled
• Ability to stand, sit, reach, bend, stretch for extended periods of time
• Operate computer and brand equipment for Check-In and Check-Out
• Ability to lift 30 lbs
• Fast pace and often under pressure to perform
• Team environment requiring patience and high level of communication

We offer an array of benefits for all employees, based on eligibility, to include

• Paid Time Off
• Access to a 401K program
• Marriott Hotel Discounts

Shift:

• 8 hour shift
• Day shift
• Morning shift

Application Question(s):

• Are you available weekends & holidays?

Shift availability:

• Day Shift (Preferred)
• Evening Shift (Preferred)

• Work Location: In person