Guest Services Associate (Part-time)

Job Description

Job Description

Guest Services Associate
USS Midway Museum - San Diego, CA

About Midway

The USS Midway Museum is America’s most-visited historic floating ship museum. It is dedicated to preserving the legacy and contributions of naval aviation as well as honoring those who serve America in uniform. It is the top-rated attraction in San Diego and hosts more than 1,000,000 visitors annually. Located in downtown San Diego, it is open 363 days a year.

Are you upbeat, positive, reliable and have a passion for people? Are you looking for a job in a unique and fun environment? The most visited aircraft carrier museum, the USS Midway Museum, is looking for friendly part-time guest service associates to be make lasting impressions with all our guests onboard.

Pay rate: $18.00 per hour

Status: Part-Time

Schedule: 20 – 28 hours per week, 3-4 days weekly between 9:00 am and 5:15 pm .

**Sunday availability is required.

Some of the benefits the USS Midway Museum offers part-time employees are:

• Discounts at Café 41 and Jet Express dining facilities.
• Merchandise Discounts in Jet Shop
• Paid Parking
• Free Admission to participating San Diego Museums

Summary of Job Duties

• Greeters: Serve as the first point of contact for all visitors by offering a warm, friendly welcome as guests enter the museum. Set a positive tone for the visitor experience by providing general orientation, answering basic questions, and directing guests to ticketing, exhibits, or amenities as needed.
• Audio Tour Distribution: Proactively ensure each guest receives an audio tour device in an efficient and organized manner. Clearly explain how to operate the equipment, including volume control, navigation, and any accessibility features. Confirm that guests feel comfortable using the device before they proceed into the exhibits and troubleshoot any issues as they arise.
• Audio Tour Return: Collect audio tour devices from guests as they exit the museum, confirming all equipment is returned in good condition. Thank each guest sincerely for their visit and invite them to return. Be prepared to answer final questions, provide additional information about exhibits or upcoming events, and ensure devices are properly sanitized and prepared for the next use in accordance with cleanliness standards.

Knowledge, Skills, and Abilities Required:

Education/Experience:

• High School diploma or GED equivalent
• 1+ years of customer service experience

Skills/Abilities:

• Demonstrated excellence in guest service, with a friendly and approachable demeanor
• Comfortable and confident engaging with guests throughout the day
• Dependable and punctual, with a strong commitment to arriving on time as scheduled
• Reliable transportation required to ensure consistent attendance
• Collaborative team player who works effectively and respectfully with others

Preferred:

• Bilingual proficiency in any language strongly desired

• Prior experience in a high-volume guest service environment (e.g., theme parks, attractions, or ride operations)

Working Conditions:

Job Conditions/Work Location : Working onboard a former Navy Aircraft Carrier in all weather conditions, indoor and outdoor.

Physical Requirements: Stretching and bending are moves commonly made throughout the day by employees working in this position. Frequent lifting, carrying, transporting, loading and unloading Audio equipment. Walking long distances, frequent twisting, bending and stooping, and standing for long periods of time.

Equipment Operated: May be required to pull large rolling charging carts in and out of tight spaces and short distances.

These essential functions may be performed with or without reasonable accommodation .

The USS Midway Museum is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, disability, age (40+), genetic information, or any other protected status under federal, state, or local law.

We are committed to providing reasonable accommodations for applicants and employees with disabilities, sincerely held religious beliefs, pregnancy‑related needs, or other protected circumstances, as required by law. If you require accommodation during the application or hiring process, please contact us.

Employment eligibility verification will be completed after hire in accordance with federal law.