Global Consolidated Customer Data & AI Lead

Role Description

The Global Consolidated Customer Data & AI Lead is a strategic leadership role with a dual mandate: globally, shaping consolidated customer data as a critical enterprise asset, and locally, translating Data & AI strategy into scalable business impact across multiple priority markets, with the U.S. and Canada as core markets.

This role is central to building a more connected, trusted, and insight-led commercial engine. The successful candidate will turn harmonized customer data from various sources into competitive advantage by enabling:

• Analytics
• AI
• Omnichannel engagement
• Customer segmentation
• Decision-making at global scale

By combining global domain ownership with multi-market execution, this role bridges strategy and delivery. It ensures that enterprise standards, data products, and governance frameworks are shaped by real market needs.

As AI becomes a core operating layer for commercial decision-making, customer data is evolving into continuous commercial intelligence. This role will help shape that future by:

• Strengthening data foundations
• Improving governance
• Resolving duplication
• Enabling intelligent systems for faster insight generation
• More personalized engagement
• Better investment decisions
• Scalable growth across markets, channels, and customer types

Qualifications

• Master’s degree in Business, Economics, Data Science, Information Management, or a related field, or a bachelor’s degree with equivalent experience.
• Proven experience as a Business Data Domain Owner with end-to-end accountability for domain strategy, governance, quality, priorities, and business alignment, ideally in customer or account data.
• Deep knowledge of customer data ecosystems, master data, retailer hierarchies, distributor records, identity resolution, matching and deduplication, and third-party enrichment sources.
• Strong knowledge of data governance frameworks, master data management principles, and golden record logic.
• Track record of enabling analytics and AI use cases through high-quality, well-structured, and compliant customer data.
• AI-native mindset with strong curiosity, hands-on AI literacy and tool use.
• Experience partnering with IT to integrate customer data into enterprise platforms.
• Demonstrated success leading customer data consolidation or harmonization initiatives.
• Proven experience working with IT teams on data strategy, governance, architecture, and compliance.
• Strong knowledge of GDPR, US state privacy laws, and third-party data usage rights.
• Experience with the Focus markets US and Canada commercial data landscape.
• Strong leadership, communication, and stakeholder management skills.
• Fluent English required; additional languages such as French or Spanish are an advantage.

Requirements

• Co-shaping in defining and executing the multiple markets with focus on US and Canada Data & AI strategy.
• Translate global data domain strategies into effective execution in Focus markets US and Canada.
• Support NA data governance, management, and quality for customer and procured data assets.
• Collaborate with cross-functional stakeholders to translate data needs into actionable insights.
• Work closely with IT to enable scalable, secure, and accessible data platforms.
• Integrate process design, information architecture, data architecture, and user experience considerations.
• Support cross-functional teams in Focus markets US and Canada by promoting a data-as-an-asset mindset.
• Manage day-to-day Focus markets US and Canada data priorities.

Benefits

• Salary between $144160-216240.
• Additional compensation may include a bonus or commission.
• Health care, vision, dental, retirement, PTO, sick leave, etc.