Surveillance Supervisor

Job Description

Job Description

To assist the Surveillance Manager in every regard at all times; to supervise senior operators, technicians and operators on their respective shifts as instructed by the Manager in compliance with all-departmental, company and State Regulations. To conduct continuous surveillance of all areas of the casino via floor surveillance and the CCTV system as directed by the Manager per Commission, departmental and company regulations; to take authority over emergency situations until such time that the Manager may arrive to provide further instructions and to give guidance and training to the Operators of all shifts.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Supervises all personnel assigned to surveillance operations on a shift basis.
2. Safeguards assets of the company.
3. Operates electronic surveillance equipment.
4. Conducts surveillance of areas, customers and employees to ensure the protection of the assets of the casino.
5. Conducts investigations as directed by the Surveillance Manager.
6. To ensure all new and current surveillance personnel are properly trained in all aspects of their duties.

SUPERVISORY RESPONSIBILITIES

1. Give guidance to Surveillance Operators, and Surveillance Technician/Operators as directed by the Manager.
2. Make recommendations to Surveillance Management, based on observations made during Surveillance activity, concerning changes in the policies and procedures of other departments with the protection of company assets in mind.
3. Supports other Managers, Directors and Executives with assistance and information relating to the protection of assets in their respective departments, as well as Operators in the performance of their duties.
4. Understand and cooperate fully with all Departmental and Company policies, including the “open door” policy.
5. Continuously monitor CCTV, closely scrutinizing all activities within Camera range to ensure the protection of company assets.
6. Maintain a professional relationship with the Commission or its Agents.
7. Maintain the ability to detect any schemes or cheating aimed at the company or its guests.
8. Report all significant indications of criminal activity to the Commission and applicable members of management in a timely manner.
9. Ensure that the integrity and confidentiality necessary in the department is maintained per company and departmental policies and procedures.
10. Maintain a non-arbitrary work environment for all surveillance personnel.
11. Knowledge of and the ability to demonstrate competency of MO CSRs and the property’s Internal Controls (ICS)
12. Provide a comprehensive training concerning all Internal Controls, slots, cage, count areas, as well as table games when applicable.
13. Maintain an environment, which emphasizes cooperation, communication and teamwork with all departments, which depend on the support of the Surveillance Department.
14. Recognize and recommend for promotion only those surveillance employees who have demonstrated that their attitudes and abilities are commensurate with added responsibility and growth within the company.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations. Must be of legal age to work in the casino industry.

EDUCATION and/or EXPERIENCE

Minimum of two years of Surveillance experience, ability to discern and safeguard sensitive matters, with an aptitude to lead and mentor the Surveillance Team. Must demonstrate excellent verbal and written communication skills. Must be of legal age to work in the casino industry. Must have the ability to obtain a work permit or license issued by the Missouri Gaming Commission. Must demonstrate, to the satisfaction of the Surveillance Manager, via written and oral evaluation, the ability to take authority over any situation when the Manager is absent.

CERTIFICATES, LICENSES, REGISTRATIONS

Missouri Gaming License – Level II

LANGUAGE SKILLS

Must be able to effectively communicate in English.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 

COMPUTER SKILLS

Must have Microsoft Office experience and basic computer skills.

REASONING ABILITY

Planning, remembering details, using arithmetic, reading, directing others, making decisions, discriminating colors, working rapidly, working at various tempos, concentrating amid distractions, remembering names & faces, examining & observing details

PHYSICAL DEMANDS

Standing, walking, reaching, kneeling, carrying, sitting, bending/stooping, observing

Work Environment

Inside, noisy, high places, outside, changing temperatures, cold, dirty, secondary smoke and bright lights

The above job analysis is for the sole purpose of complying with the Americans with Disabilities Act and is not to be construed to include all employees employed in each job classification. The Employer reserves the right to change the requirements of each job analysis as changes in business and/or technology dictate. All weights, distances, and measurements cited in this job analysis are approximations.

EMPLOYEE BENEFITS INCLUDE:

• Free Food, Employee Discounts, Team Celebrations, Awards, and more...
• Paid Time Off (PTO) earned each pay period for Full-Time Team Members.
• Paid Holidays for Full-Time Team Members
• Medical, Dental, Vision, and Virtual Doctor Visits for Full-Time Team Members
• 401(k) with Company Match
• Free Life Insurance for Full-Time Team Members
• Optional Coverage you can buy: Short and Long Term Disability, Additional Life Insurance, Additional Accidental Life Insurance, Critical Illness Insurance, Additional Accident Insurance, Hospital Indemnity, Legal and Identity Protection Insurance, and Pet Insurance. 
• Free Employee Assistance Plan, including free legal guidance, counseling sessions, and more.

DISCLAIMER : This job posting is intended to describe the general nature of this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Employee benefits may vary by location, position, length of service, and employment status. Final candidates will be required to complete a drug test and background check. Many positions will require a state gaming license. Affinity Gaming is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status

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