Assistant General Manager

Assistant General ManagerAt SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of G enerosity, R espect, I nnovation, T eamwork, and GRIT, we're dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.We are opening a new fulfillment center in Atlanta, GA and are looking for an Assistant General Manager to join our growing Fulfillment Center network! This individual will report to our General Manager and will be responsible for managing, coordinating, and leading all Inbound and Outbound operations while helping to establish and scale our new fulfillment center. Working closely with the General Manager, this individual will drive day-to-day performance by ensuring customer orders are processed accurately, efficiently, and on time, with a strong focus on safety, quality, productivity, employee engagement, and continuous improvement. As part of the leadership team for our brand-new fulfillment center, this individual will play an integral role in developing the team, implementing processes, preparing the site for launch, and creating a strong foundation for long-term success. If you are passionate about leading people, energized by the opportunity to build something from the ground up, and committed to operational excellence, we'd love to hear from you!Job Type: Full-Time, ExemptLocation: Atlanta, GA - McDonough/Locust Grove areaSchedule: This role helps oversee our new Atlanta, GA fulfillment center. While this position generally follows a schedule, operational demands during peak and seasonal periods may require leaders to work additional hours beyond their regular schedule. Leaders are expected to maintain a flexible schedule and adjust their working hours as needed to support the business and their teams.Travel: Please note that for the first 6 to 9 months of this role, the selected individual will be required to travel to our other fulfillment centers for onboarding and training. We reimburse reasonable and necessary business travel expenses.Salary: $96,160 – $120,200 per yearResponsibilities:Oversee all processes and procedures for all Inbound and Outbound operationsEnsure the teams are staffed appropriately in order to operate at peak efficiency and complete all assigned tasks on a daily basisManage the work performance of each member of the Inbound and Outbound leadership team to ensure productivity standards and KPI metrics are consistently being metIdentify, lead, and support continuous initiatives that improve customer service, accuracy, and productivity while reducing operating costDetermine the root cause of process opportunities, addressing issues and piloting resolutions to standardSupport the General Manager in overseeing the overall operations of the fulfillment centerAct as the General Manager in their absence and make key operational decisionsPartner and communicate with management and leadership to ensure alignment of objectives, problem solve, provide operational updates, and develop new operational procedure and strategiesBuild the leadership bench through current and future development plansDeliver performance reviews and conduct monthly check-ins with each member of the Inbound and Outbound leadership team to establish rapport and provide feedbackAddress performance related incidents that arise and recommend a course of action on all disciplinary and personnel issuesTrain and develop Team Leads and Associates through coaching, mentoring, and effective communication to develop a strong culture of employee engagementAttend and participate in the HR and cross-functional meetingsCreate and promote a safe working environment for all employees while developing a safety culture in which an employee feels safe and comfortable in their areas of responsibilityLead by example and maintain professional standards in the workplaceRequirements:Bachelor's degree in a related field3-5 years of experience in warehouse, fulfillment, or distribution management, with direct oversight of multiple teams or departmentsExperience leading exempt leaders and developing high-performing management teams through coaching, mentoring, and succession planningStrong understanding of warehouse operations, including distribution flow, automation, warehouse management systems (WMS), inventory management, and supply chain/logistics conceptsProficiency with Microsoft Office applications (especially Word, Outlook, and Excel)Strong critical thinking and problem-solving skills, with the ability to anticipate issues, prioritize effectively, and manage multiple prioritiesExceptional verbal and written communication skills with the ability to influence and align with executive leadership, while also connecting effectively with frontline associatesAbility to work independently, multitask and follow process and standard proceduresProven track record of achieving operational goals related to productivity, accuracy, and cost efficiencyStrong background in process improvement, including identifying workflow inefficiencies and implementing scalable solutionsPreferred Qualifications:Experience working in an automated warehouse environment, including experience with a Tier 1 warehouse management system (WMS), conveyor systems, and roboticsExperience managing cross-functional initiatives and collaborating with HR, Safety, or Corporate departments to support broader organizational goalsPrior involvement in budget management, forecasting, or financial planning for operational departmentsProven ability to analyze KPIs and develop data-driven strategies to improve performance and employee engagementWhy work with us:We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include: comprehensive and affordable medical, dental, vision, and voluntary life insurance options; 401(k) with up to 4% company match; paid vacation, sick time, and holidays; company-paid life insurance and long-term disability; discounted auto, home, and pet insurance programs; Flexible Spending Account (FSA); confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP); $750 annual professional development budget; LinkedIn Learning membership; company rewards and recognition program; and more!We empower ownership – We all contribute to our success and we all share in it. Our Ownership for All program ensures each SupplyHouse team member will benefit financially from the company's growth and accomplishments.We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our monthly catered lunches, team building activities, out-of-office events, and Micro Markets to keep you energized!We support growth – We strive to innovate every day. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on training, internal mobility options, professional development budget, and LinkedIn Learning membership.We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for non-profit organizations, and more.We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our annual feedback groups, regular 1:1 check-ins, employee listening initiatives, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day.