Collections & Recovery Specialist

Collections & Recovery Analyst

The Collections & Recovery Analyst will be responsible for working with the Collateral Management team to locate, process, and help systematically recover collateral from customers. This role will also utilize skip tracing tools and software provided by DFC to obtain and communicate the location of customers and the vehicles while working to collect and negotiate terms of repayment on delinquent accounts.

The Collections & Recovery Analyst reports to the DFC Collateral Supervisor.

Location: Medford, OR or Tigard, OR

Pay: $23-$25/hr

Responsibilities

• Review and update DFC repossession log with accuracy
• Assign repossession vehicles to 3rd party recovery agents in a timely manner
• Utilize high level skip-tracing practices to obtain customer and vehicle location information
• Consistently update 3rd party vendors with most recent location data for assigned collateral
• Navigate and update 3rd part repossession assignment systems
• Make outbound collection attempts by phone, mail, and e-mail to resolve delinquent accounts in an ethically responsible manner
• Meet or exceed established call volume and account action requirements
• Process recovery cost analysis & KBB for recovered vehicles
• Other duties as assigned

Skills and Qualifications

• Knowledge of Skip Tracing techniques is preferred
• Strong attention to detail and accuracy
• Excellent verbal and written communication skills
• Proficient with Microsoft Office applications, including Excel, Word, and Windows-based systems
• Experience with outbound calls or collections is valuable

Competencies

• Does the right thing, takes action and able to multi-task
• Self-motivates, believes in accountability, focuses on results, makes plans and follows through
• Team player who shares best practices, desires to keep learning, measures performance and adapt to improve results
• Values a team, stay positive, lives our values

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays
• PTO: 80 hours front-loaded on day 1
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

For a more detailed view, visit:

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*

• Up to 1/3 of time: standing, walking, lifting up to 25 pounds
• Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing

NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.