Floating Personal Banker

Job Description

Job Description

Build Relationships. Build Futures. Build Your Career.

Must be willing and able to commute throughout our branch-network with milage reimbursement

At Orange County’s Federal Credit Union (OCFCU), banking is personal—always has been. For more than 85 years, we’ve helped our members reach life’s milestones by building real relationships, not pushing transactions. With $3+ billion in assets and 145,000+ members, we’re proud of where we’ve come from—and excited about where we’re going next.

Our people-first philosophy isn’t just a tagline. It’s why we’ve been named #1 Credit Union by the Orange County Register for several years and most recently 2024 & 2025! We’re also honored with workplace satisfaction—driven directly by employee voices.

When you join OCFCU, you’re joining a workplace where people genuinely enjoy coming to work and feel empowered to do meaningful, impactful work every day.

The Floating Personal Banker works across multiple branches, moving as needed to cover vacations or leave. The position comes with a personalized schedule (in 2–3-week periods), assigning work locations based on business operations. You'll have an assigned home branch and be reimbursed for mileage traveled beyond your standard route. For this role, the home branch is currently Downtown Santa Ana. A key benefit is exposure and mentorships from many leaders and colleagues from each branch!

As a Personal Banker / Member Service Representative (MSR), you’re more than the face of the branch—you’re a trusted financial partner. You’ll blend service, sales, and problem‑solving to help members confidently navigate their financial journeys.

What you’ll do:

• Deliver exceptional experiences by handling teller transactions with accuracy and care
• Open new accounts and guide members through consumer loan applications
• Proactively recommend products and services that truly fit member needs
• Resolve questions and concerns with a consultative, relationship‑focused approach
• Create trust that lasts beyond the transaction—and keeps members coming back

You’ll bring:

• Banking Experience:
  • 2+ years of recent experience in a bank or credit union
  • Hands‑on experience with teller transactions, new accounts, and consumer lending
• Sales & Communication Skills:
  • 2+ years cross‑selling and referring financial products
  • Clear, friendly communication—professional but approachable
• Tech Savvy:
  • Comfortable learning and using multiple systems and platforms
• Schedule Flexibility:
  • Monday–Saturday availability
  • Weekdays between 8:30 AM–6:30 PM and Saturdays 8:30 AM–2:30 PM
  • Ability to commute throughout our branch network. We have 11 branches, majority in Orange County, one in Chino, and one in Long Beach

Compensation & Career Path

We believe great talent deserves fair, transparent pay—and room to grow. Hourly pay is based on experience, internal equity, and role level:

Member Service Rep IV or Senior Branch Rep (based on experience) $23.00–$27.00 per hour. Requires a m inimum one-year recent universal or personal banker experience which includes teller, new accounts, AND consumer lending expertise.

Why OCFCU?

• Award‑winning workplace culture
• Clear growth paths and internal mobility
• People before profits—always
• A team that supports each other and celebrates wins

• Health Coverage: Comprehensive benefits, including Anthem, Delta Dental, and VSP, effective from your first day.
• Financial Security: Life insurance at no cost and a 401(k) plan with an employer match up to 6%.
• Work-Life Balance: 13 days of vacation and seven (7) sick days annually and paid holidays.
• Recognition & Growth: Annual merit increases, discretionary and referral bonuses, as well as educational grants up to $1,000 per year.
  

Orange County's Federal Credit Union is an Equal Opportunity Employer. Pre-employment screenings, including background and credit checks, are required.