Medical Administration Officer

Job Title: Medical Administration Officer

Position Description/PD#: Medical Administration Officer/ PD562-068570

Work Schedule: Monday - Friday 8:00am - 4:30pm

Major Duties Include but not limited to:

• Administrative and technical responsibility for the planning, organizing, directing, and managing wide variety of technical, administrative, management functions and processes for HAS. Provides expert guidance to the Executive Leadership Team as well as consultative and support services to product lines throughout the facilities. Skill in management, planning, organizing, and negotiation is required for the fulfillment of responsibilities. This broad and diverse management program includes Health Information Management, Release of Information and Document Management, Medical Records Compliance & Processing, Cancer Registry Management, VERA, Eligibility and Enrollment, Healthcare Administrative Officers of the Day and Program Application as well as responsibilities for all Care in the Community (CITC) programs with a budget of more than $125 million which equates to approximately 40% of the Erie VAMC's total operating budget.
• Provides oversight and guidance on technical and complex administrative issues involving eligibility, scheduling, Veteran transportation, registration, community patient care appointments, workload, medical records issues, Release of Information, Records Management, Beneficiary Travel, Decedent Affairs, VERA, Care in the Community, and many other areas necessary to provide administrative support to the clinical services and patients.
• Provides leadership in areas of patient administration such as the Benefits, HIMS, and Revenue Generation (VERA, 1st party, and 3rd party reimbursement as related to Community Care). These entail functions specifically related to: Enrollment and Eligibility, Veterans Transportation Service/Beneficiary Travel, Lodging, Veterans Equitable Resource Allocation (VERA), Release of Information, Transcription, Data Capture, the Chiefs responsibilities also include the after-hours leadership through the Administrative Officer of the Day, who acts as the primary administrative decision maker in the absence of the Medical Center Director.
• Analyzes inter-related issues of effectiveness, efficiency, and productivity of substantive mission-oriented programs within the HAS. Responsible for the development of both long and short-range policies and plans for the organization by coordinating the medical administration needs of the medical center.
• Works closely with Executive Leadership in planning, strategizing, formulating policies and resolving any issues related to Health Administration Service. Serves as a medical center Subject Matter Expert on several subjects within the medical administration domain.
• Incumbent provides leadership to his/her subordinate staff; ensures staff and higher-level management as well as customers are informed about significant matters; develops good working relationships with internal and external customers and ensures that work products are acceptable and timely through monitoring and auditing of the work products.
• Develops guidelines for data compatibility, consistency, and monitoring for compliance to improve the quality of clinical, financial and administrative data.
• Incumbent interprets new and ever-changing guidance and directives that directly and /or indirectly impact Health Administration Service. In the event the new directives require a change in processes, incumbent develops and executes viable action plans.
• Incumbent is the Subject Matter Expert for all medical administrative issues and provides valuable guidance to the Executive Leadership team.
• Incumbent directly supervises several subordinate supervisory and non-supervisory positions. The incumbent, through subordinate supervisors and leaders, supervises employees assigned to HAS.
• Incumbent is responsible for planning work to be accomplished by his subordinates, setting priorities, and establishing deadlines for completion of work. Incumbent is responsible for evaluating the performance of his subordinates. Incumbent interviews candidates for position in the unit; recommends appointments, promotions, or reassignments. Leads the analysis and interpretation of workload and other data used in resource planning. Plans and schedules ongoing production-oriented work on a monthly, quarterly and annual basis, or direct assignments of similar duration. Discusses, investigates and responds to employee grievances and dissatisfactions to resolve conflicts.

Compressed/Flexible: Not authorized

Telework: This position may be authorized for ad-hoc telework. Telework eligibility will be discussed during the interview process.

Virtual: This is not a virtual position.

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized