ServiceNow
$65 - $85 per hourQ1 Technologies
Request ID: 38304-1
MSP Owner: Cameran Gamble
Location: Baltimore,MD
GBaMS ReqID: 10419046
Bill Rate: $65-$85
100% ON-SITE
8-10+ years of Exp
MUST HAVE SKILLS:
• ServiceNow platform engineering with ITSM Modules including Service Request, Incident, Problem, Change, Rot and Configuration Management and security / regulatory disciplines • Industry and project experience of 8+ years with ServiceNow • Experience of significant Service Now implementations which span ITSM and security / regulatory disciplines • Good understanding of ServiceNow capabilities • Strong experience working with ServiceNow platform essential modules (e.g., ITSM, ITOM, CMDB, ITAM, • GRC, SecOps, HR, IM, Service Requests Management with SLAs, Knowledge Management, Discovery) Experience in S2P & MDM setup in EC Pro, Service Catalogs, Integrations.
• Designing, engineering and configuring ServiceNow to automate internal Information Technology Infrastructure Library (ITIL) processes • Thorough knowledge on workflows, tables, script, flow designer and integration hub.
• Excellent knowledge on Enterprise Security and Architecture, middleware and discovery technologies, database design schemas and data modelling • Strong analytical skills, communication, and presentation skills • Ability to manage development teams, customers and stakeholder expectations • Knowledge and experience of Infrastructure Operations, migration as well as ServiceNow Integration with Third party system.
• Fluent in English (spoken and written)
Roles & Responsibilities
• Analyze and translate business and technical requirements into an architectural blueprint to achieve complex business objectives. • Establish and manage a technical governance. • Facilitating workshops or meetings to gather requirements, presenting, and validating solutions and test the interpretation of the client's needs • Demonstrate solid insights in designing ServiceNow's capabilities • Produce a detailed functional design document to match customer requirements • Serves as an active contributor of leading practices, standards, and thought leadership related to the ServiceNow platform. • Experience in working according to agile, scrum or SAFe principles • Contribute to the development of opportunities and provide input to grow our business • Effectively managing key stakeholders both internally and externally to the organization
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